This venue is ideal for wedding or corporate event. We held a 3-day event there and I must say that I am extremely delighted for our choice. The service was impeccable with EVERY staff I encountered greeting me with my name, including event attendants, restaurant waitress, club lounge staff, golf cart drivers, and front door bell man. I must first give recognition to Amber of front office team. She was always available any time to respond to our needs, from transportation to laundry, or extension of our stay at midnight due to flight delay. Her service was very impressive. Mr. Terry Lin of F&B was another example of the highest quality of professional service. When he noticed my jacket was stained by red wine at the banquet, he volunteered to take it to dry cleaning and returned to my room the next day. Finally, I was really moved by a wonderful staff Ms. Chen Changfu at the Chinese restaurant. She noticed I had some coughing and provided me a cup of pear sugar soup to soothe my sore throat. I am sure such a wonderful team of staff will make Ritz Carlton Haikou stand out among so many 5-star hotels in Hainan Island.

My partner and I stayed here for 4 days. We traveled around Hainan Island and used this hotel as a home base. It’s close to the airport and the train station so it was easy to jump over to sanya or wanning for the day and then hop back to Haikou in the evening. At the hotel, we enjoyed many of the amenities. We had a villa and loved swimming in the private pool. We enjoyed the daily fruit and paste ties and the afternoon tea. We also tried several of the restaurants and found them to be excellent. The Flair restaurant on the 20th floor was great and the bar was massive.

The Ritz in Haikou is there in name, uniform and design but the service and management is far from what one would expect from a Ritz Carlton. Avoid the Haikou property at all costs, you can get considerable more value for your money elsewhere in town. Given the pandemic, there really is an opportunity for the Ritz Carlton to outshine its competitors in the greater Haikou area but the hotel's leadership has dropped the ball and has become largely absent, leaving most of the day to day challenges to an untrained crew. Unfortunately the Renaissance next door has become a COVID quarantine hotel which I likely will never consider again. I will look more into other hotel options and will now consider Mission Hills Haikou Hotel over the Ritz Carlton as I am sure their service and amenities will be significantly better than what the rigid Ritz will provide.

This time I chose the Ritz-Carlton, Haikou to spend my first anniversary with my partner, and I didn't make a mistake! Once again, the hotel made me think how worthwhile it was to choose an important festival at Ritz! From the communication before check-in, to the arrangements after check-in, room service, restaurant catering, spa services and final check-out, no place went wrong, it was just the perfect experience! Of course, I had a few gentlemen and ladies who were particularly impressed with this stay. Front desk: Howard, his Chinese name is Zhang Zehao. A very nice boy who treated members very carefully and prepared special photo frames and photos for our first anniversary. At check-out, I met Owen. Throughout the whole process, we were taken care of asking about our stay experience and bidding us off at the hotel door and carrying luggage, which was really gentlemanly. Cathy of the Western restaurant is the most professional manager I have ever met. Every move and every sentence makes us comfortable, how is this done? I was very impressed. Haikou Ritz is the fourth stop of my Ritz tour, the spirit of service of gentlemen and ladies and the experience of home away from home, making me want to explore more Ritz hotels and explore different beauty.

We had a FANTASTIC stay at the RC in Haikou! Beautiful hotel, amazing food, and the team could NOT be better! Everyone was so friendly, helpful, and professional. One of the best RC experiences we’ve had, and we’ve been to RC all over the world. THANKS TO: Sandra, the GM. She is awesome and has clearly built a wonderful staff and culture with her team. In the exec lounge: Matthew, Claire, Mandy, all were so inviting and helpful to my wife, our 2 daughters and me. Front desk: Nancy and Kevin, thanks! The entire staff was wonderful, we had nothing but positive experiences. Thanks and we will be back!!!