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We recommend booking a stay with free cancellation in case your plans change.
West Wing Hill View Room Twins
- Twins
- Each room offers around 388 sq feet (36 sq meters) of luxury
- Impressive views of serene Baoshi Hill
- Indulgent cotton bedding
BEST FLEXIBLE RATE
You have until May 27, 2026 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
West Wing Hill View Room King
- King Bed
- Each room offers around 388 sq feet (36 sq meters) of luxury
- Impressive views of serene Baoshi Hill
- Indulgent cotton bedding
BEST FLEXIBLE RATE
You have until May 27, 2026 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
West Wing Lakeside Gardenview Room King
- King
- Each room offers 388 sq feet (36 sq meters) of luxury
- Magnificent views of the hotel's beautiful gardens
- Indulgent cotton bedding
BEST FLEXIBLE RATE
You have until May 27, 2026 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
West Wing Lakeside Gardenview Room Twins
- Each room offers 388 sq feet (36 sq meters) of luxury
- Magnificent views of the hotel's beautiful gardens
- Indulgent cotton bedding
- Spacious bathroom with plush bathrobes
BEST FLEXIBLE RATE
You have until May 27, 2026 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
West Wing Horizon Hillview Twin
- Each room offers around 398 sq feet (37 sq meters) of luxury
- Magnificent views of the serene Baoshi Hill
- Access to the Horizon Club Lounge with its full range of privileges
- Indulgent cotton bedding
BEST FLEXIBLE RATE
You have until May 27, 2026 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
West Wing Horizon Hillview King
- Each room offers around 398 sq feet (37 sq meters) of luxury
- Magnificent views of the serene Baoshi Hill
- Access to the Horizon Club Lounge with its full range of privileges
- Indulgent cotton bedding
BEST FLEXIBLE RATE
You have until May 27, 2026 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
West Wing Executive Suite King
- Each suite offers around 560 sq feet (52 sq meters) of luxury
- Luxury one-bedroom suite with spacious sitting room and lovely lake views
- Large bathroom with plush bathrobes and extra-large towels
- Access to the exclusive Horizon Club Lounge with its full range of privileges
BOOK EARLY AND SAVE
Breakfast Included
Reservation is non-refundable; no cancelation without penalty.
Lakeview Suite
- Each suite offers around 775 sq feet (72 sq meters) of luxury
- Beautiful lake views
- Luxury one-bedroom suite with high ceilings, and a spacious and comfortable sitting room
- Large, modern bathrooms with bathrobes and extra large towels
BEST FLEXIBLE RATE
You have until May 27, 2026 to cancel this reservation without penalty.
West Wing Presidential Suite
- 1 King
- Garden View
- The suite offers around 193 sq meters / 2,077 sq feet of luxury
- The hotel's most luxurious and impressive accommodations, suitable for celebrities, diplomats or senior executives
BEST FLEXIBLE RATE
You have until May 27, 2026 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Please note: room photos and descriptions are representative of the room category. Actual rooms may vary from what is shown. Information and pricing is subject to change without notice. While we do our very best to ensure that information appearing in this website is complete and accurate, we cannot be responsible for incomplete and inaccurate representations, which may or may not be under our control. Rates are quoted in USD, based on double occupancy, and are per room, per night, and include any free nights or other discounts, unless otherwise specified. Additional guests in the room, children, roll-away beds, and incidental charges may be at an additional cost.
About the Hotel
Located close to downtown Hangzhou, China, Shangri-La Hotel Hangzhou stands along the north shore of West Lake. This stately hotel overlooks Solitary Hill Island and the graceful Xiling Bridge from its position amid 40 acres of rolling countryside. The Temple of Yuefe is positioned 50 yards from this property, and Hua Gang Park lies less than two miles away. Multiple restaurants and bars serve the guests of this historic hotel. Peppino encompasses the aromas and flavors of Italy, whereas the elegant Shang Palace specializes in Cantonese and Hangzhou cuisine and hosts traditional live Chinese music.
Location
Shangri-La Hotel, Hangzhou
78 Beishan Rd, Xihu
Hangzhou, China
310007
Nearest Airport: HGH
Features and Amenities
- Dining
- Room Service
- On-Site Amenities
- Salon
- Activities
- Sailing
- Business
- Meeting Rooms
- Nearby
- Shopping
- Interests
- City
Reviews for Shangri-La Hotel, Hangzhou
Needs serious renovation — stay away
The one reviewer who panned this place had it 💯 right. This place is a dated, dimly lit, and run-down property unworthy of the Shangri-la name. And yes the first room I was offered had an awful musty smell, with a giant stain on the carpet. The staff are decent and accommodated my ask for a different room. But yea I would give it zero stars if I could.
Venkatesh I - San Francisco, California
Perfect hotel experience
Stayed here with a cruise ship shore excursion overnight group and had a perfect experience in every way. The location steps from West Lake can’t be beat, the accommodations are spacious and luxurious, the breakfast buffet offering the best of Asian and Western fare is nothing short of astonishing, and the service is impeccable. I disagree with reviewers who find it dated in any way. This is simply the best place to stay in Hangzhou.
chalouisduletz - Boston, Massachusetts
Charming Hotel in Perfect Spot on West Lake
The hotel is in a relatively secluded spot in a perfect location on West Lake next to the Yue Fei Temple and the famous island. Our room had a balcony at the front of the hotel. The breakfast room has a view of West Lake through the trees. The corridors look a bit rundown - the building is 70 years old - but the rooms are fine and the breakfast is top notch. Much nicer than just another cookie cutter recent hotel. Hallways have photos of famous people who stayed there like Vladimir Putin and Nelson Mandela...
David S
Comfortable
Although it was a brief stay, but the breakfast was delicious and room (suite, I should say) was luxurious. Very comfortable and modern and chic.
busybee2775 - Brooklyn, New York
Fell Short of Shangri-La Standards
The only good thing about this hotel is its location — just a few steps from West Lake. Unfortunately, that's where the positives end. The hotel is very dated. The rooms have a musty smell, and the carpets along the corridors are stained. When I was checking in, I overheard another guest checking out a day early, saying he was moving to another hotel because the aircon in his room was noisy. I initially thought he was exaggerating — until I experienced it myself. The aircon was indeed loud and disruptive at night. Overall, I’m really disappointed. This is not the standard I expect from a Shangri-La property. This particular hotel falls far short of the brand’s usual quality.
winein
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