Capella Hanoi

The hotel and service is more than excellent. The hotel is for me above the Legend Sofitel which I tested during my trip too.

On reflection, what struck me about this opulent hotel was the extraordinary quality of the experience ( and I'm an experience designer). Everything had been thoughtfully designed with the other elements in mind. The suite was magnificent, but every time I thought of something that would be useful, it was there. The people were proactive, not just responsive to my interests or questions, it wasn't just food service at Backstage, it was also a little bit of theatre. The massage from Tuoi in the glorious spa area transported me directly to relaxation. This experience was beyond the sum of its parts, it was a masterclass in creative luxury that lives on well beyond your checkout date.

I have been to Capella Bangkok at the beginning of the year and as planned we came to Vietnam, Capella Hanoi is one of the hotels that we chose to experience when coming to Hanoi for 7 days, before going to Ho Chi Minh City and Ho Chi Minh City, ending an exciting trip in Vietnam, the people are so lovely and this I want to mention the staff of Capella Hanoi, they are completely different from the places I have been to (I am serious), at first we were also very concerned about the price but through the introduction of my friend David, we chose this as a place to stop, it was beyond perfect, with the warm welcome of the receptionist, the thoughtfulness of the Backstage team (menu selection), the housekeeping team gave us a good night's sleep with a pleasant scent and what we appreciated was the Wellness Team of course, one of the reasons is that I care about my physical health, Vuonh used to be a personal trainer for my friend before and I also so my friend will be jealous when we also have some more home workout videos that he guided us at the gym. woww perfect fitness and endurance workout and recovered at the end, another girl that my wife and I can't remember the name, I think that's the difference compared to other places. thanks to the team and I have been given priority for the trip back to Hanoi next November with my work group, we hope this is a great choice❤️❤️❤️

The design of the place is typical of Ben Kingsley, so either you love it or not... We adore it.. To the hotel itself, service is very personalized, and each interaction is as genuine as possible. The rooms are a bit on the small side (we had 2 suites and they still felt slightly cramped somehow). But again, everything is faultless in design and execution, a true gem of a room, each detail being worked to perfection. Food is obviously on the pricey side (but that's to be expected). Breakfast spread is generous given the size of the hotel and their cappuccinos are "real ones" (but can take a bit of time to materialize on your table). Living room tends to be packed (not only by hotel guests...). Also of notice, the rooms we maybe noisier than expected, maybe something to keep in mind for light sleepers. The pool looks like an afterthought, even if a nice one. We'd return in a heartbeat.

What a lovely hotel. It was delightful to stay at Capella Hanoi. We were well taken care of - right from the airport (we booked an airport transfer through the hotel) until we left. In addition to the lovely, well appointed rooms with snacks, soft drinks, etc., there is complimentary Afternoon Tea, and Evening Live music and drinks and snacks in the lounge. The hotel exceeded our expectations. The staff are friendly and helpful. Minh and Dat were very nice and gave us useful suggestions. Capella Hanoi pays attention to the little details that make a big difference.