Sofitel Legend Metropole Hanoi

We had often stayed at this hotel whenever we visited Hanoi. We were disappointed this time due to the following reasons: the staff were inexperienced and somewhat unprofessional; some of them often lost their calm and cordial demeanor and temperament and the check-ins were very long. We recommend a refresher training courses for staff, particularly the trainees, who seemed to possess decent English (but not French), and nothing else. If not, the hotel should be reclassified as a four-star (not five-star) hotel. We, however, enjoyed the one-hour tour of this historic hotel. The guide was excellent with his historical knowledge of the hotel.

Staying at the Sofitel Legend Metropole Hanoi felt like stepping into a living piece of history wrapped in five-star luxury. From the grand colonial architecture to the legendary Bamboo Bar and even the hidden bomb shelter tour, every corner tells a story. My room was the perfect mix of French elegance and modern comfort, and the breakfast spread? Absolutely unforgettable. Located right in the French Quarter, it’s steps from the Opera House and Hoan Kiem Lake, yet feels like a serene escape from the city. If Hanoi is the heartbeat of Vietnam, the Metropole is its timeless rhythm. Would 100% recommend for anyone wanting the ultimate Hanoi experience.

Exceptional hotel. My partner and I stayed in here for a romantic weekend away. It was so nice we barely left the place, and didn't see much of a Hanoi. The staff are by far the most caring and attentive of any hotel staff we have encountered. The facilities are immaculate. The restaurants on site are all lovely.

The Sofitel Metropole in Hanoi has some serious history to it. Maybe it's the various Presidents or Kings that have stayed there. Or famous artists like Charlie Chaplin and Ernest Hemingway. Or the underground bunker that protected hotel guests from bombings during the war. Whatever it is, there's an air of exceptionalism that permeates the place. We booked the hotel through AMEX FHR and were upgraded to the lounge floor where check-in took place over a glass of champagne. The lounge itself is beautiful, but so is every public space in the hotel. A butler looked after us on our floor and arranged for afternoon tea in the glassed in atrium. He went above and beyond since tea time was ending, but he made sure my wife wouldn't miss it. It was hot & humid outside, but perfectly cool in the atrium overlooking the pool. In any other hotel, the atrium would be the centerpiece, but there's also the pool bar & restaurant where Charlie Chaplin enjoyed cocktails which now offers a gin based drink appropriately named the "Charlie Chaplin". There's an elegant bar called Angelina (yes, named after THAT Angelina) which offers superb cocktails and a light menu. It's such a beautiful space there's no need to venture elsewhere. It was only made better by the sophisticated cigar lounge adjacent to Angelina. There's a wonderful Vietnamese restaurant (Spice Garden) on site as well a Michelin selected French restaurant (Le Beaulieu) with an incredible wine list. If it's not too hot, there's a sidewalk cafe that Graham Greene likely enjoyed while working on The Quiet American. Then the rooms. With hardwood floors, marble bathroom complete with clawfoot tub, a pillow menu, and Diptyque products, it's a cozy romantic getaway in the heart of Hanoi. However, what makes the hotel exceptional is the staff. George, the GM, stopped by our table to check on our experience at breakfast. Everyone from the front desk staff, to the concierge who helped arrange a HaLong Bay trip, bellmen, waiters, bartenders, and our butler, they take service seriously. Everyone works hard to provide an amazing experience for guests and it shows. The hotel historian, Tom, took us on a tour of the hotel bunkers and it was touching to hear his stories of family members he lost in the war. That's the thing about the Metropole in Hanoi. It has a soul. A history. It's not just a place to sleep, but a place to experience Hanoi in its current state and also to show reverence to its past. Stay here if you can. You won't regret it.

Absolutely love this hotel and always look forward to returning. The property is gorgeous and well located in the Old Quarter of Hanoi. The rooms are well appointed and the service is impeccable. From the moment you arrive it feels like a weight has been lifted as everything you need can be taken care of within the hotel property. I am a huge fan of The Salon, which is on site. I always have my hair cut and colored while visiting and the stylist is amazing. My hair looks awesome and for 1/3 of the price that I pay in the US. You can have a manicure and pedicure at the same time! 10/10 highly recommend this hotel!