Sofitel Legend Metropole Hanoi

Initially My wife and I stayed at this Hotel in conjunction with our Scenic Cruise, for a total of 5 days. The hotel and the staff were for the most part very good. The problem involved our last night stay prior to our departure back to Canada. I had pre booked and paid for this hotel on Dec 19 for our March 6 stay. When I went to check in they required the credit card that I used at the time of booking. I explained that just prior to leaving Canada my card had been compromised and I hadn't received my new card, as well the old card would be no good. I showed them my confirmation that indicated the room had been paid in full, with no balance owing, as well as a copy of the Visa statement which showed my payment. They wouldn't accept any of this documentation and insisted I pay for the room again on another card. They assured me I would be credited back for that payment and I would just be charged the original amount which cleared my Visa back in December. However what they did was charge me 18,990,185 VND, then just credited me back 9,672,722 VND, which was the original room charge that I had already paid for. I ended up paying more than double, because they insisted I pay for the same room twice. I am shocked that a hotel of this supposed stature, would adhere to such dubious business tactics. I have tried contacting this hotel regarding my situation with no response. Because of this experience , I would never consider this hotel again. Otherwise Viet Nam and Cambodia were excellent and would strongly recommend them.

Everything seemed nice during our stay: the room, the pool, the accor loyalty appreciation, the management, front office, F&B.. Till we got humuliated at checkout from a lounge personnel over some drinks which we didn't intend to order, treating us like some sort of thiefs.. Maybe this was a part of some snob culture.. Management offered apologies but overall took it lightly, with no feedback nor corrective actions.. It hurt us at personal level, never again..

The Metropole really does set the standard for hotels in Hanoi. It is packed full of character with numerous restaurants and bars that you just want to linger in. The Bamboo bar provides atmospheric drinking and dining as does the Spice Garden. Service levels throughout are very high. I simply love this hotel.

I visited Hanoi for business for three days. Rooms are beautiful, service is great but the most amazing experience was brought my F&B manager Khuat Van Anh. She is attentive, responsive and very kind. I can’t thank her enough for outstanding care for our team during stay which made me leave this 5-star recommendation to the hotel.

A fabulous hotel in a great location! I do think that the place that you stay is directly linked to how much you enjoy a city, and we loved Hanoi! I'm so pleased that I picked this hotel as our experience of Hanoi was completely different from that of friends who have previously visited and who stayed deep in the hustle and bustle of the old quarter on the other side of the lake. This side, whilst very, very easily walkable to the madness of the little old quarter streets, is much calmer, with wide boulevards and less chaos. Many streets here become walking streets at night, and it is a pleasure to stroll out from the hotel and wander around the lake, watching (and sometimes joining!) the pop-up Zumba, ballroom dancing and disco without the worry of a moped taking you out! The hotel is pristine and it is also a huge bonus to have the tranquility of the inner courtyard and pool to retreat to after a busy morning. Do stay on the executive floors if you can stretch to it - gorgeous Dipytique toiletries and the 7th floor lounge is an oasis of calm with delicious a la carte breakfast service and buffet style afternoon tea and evening canapés plus a very good drinks and cocktail list. My only 'room for improvement' feedback would be to vary up the canapés a bit more (although the smoked tuna slices which were available every night were sublime). The staff in the lounge are such a credit to the hotel - absolutely on top of their game in terms of service, but also in terms of personality and helpfulness. Special mentions for the delightful Gian who looked after us so well, was a pleasure to chat to and who gave great advice on shopping and where to find what we wanted. Also to Tommy who has a fabulous personality and makes an excellent cocktail! And general thanks to all of the Majordomes, front row staff and the staff behind the scenes who quietly make this hotel operate like clockwork. PS don't forget to book on the hotel history tour, including the trip to the underground bunker.