Sofitel Legend Metropole Hanoi

This Sofitel Legend hotel certainly lives up to its standard and beyond. The room was absolutely amazing, as were the staff and Majordome (shout out to An). We had Club Lounge access and it was a blessed respite from the heat of the day to be able to come back to the hotel and rest with afternoon tea and cocktail hour. Certainly brought down the heart rate. The service staff (in particular Minh and Tommy Linh) were fabulous, very friendly, efficient and just wonderful hosts. This hotel is beautiful, with a very interesting historical tour of the premises (and bunker). Definitely worth a revisit. Also a big thank you to Chief Concierge Da/Za for her hospitality too.

I had the most incredible stay at Sofitel in Hanoi, located in the heart of the city, it was an incredibly beautiful property filled with history! Sofitel also has exceptional service, with all the staff being very kind and especially Mr Steven from the Majordome team who was incredibly kind and helpful with everything and took great care of us during our stay at Sofitel!! (Also thanks to him for the best banh mi recommendations ever!)

This was my third stay at the Metropole and it’s always just amazing. From the people to the property to the rooms it’s always top notch in every way. My wife and I went for a couples trip and I could not recommend it more. We were picked up at the airport by the Metropole’s amazing staff, ferried to the hotel in a lovely large car and brought to our incredible room relaxed and in extreme comfort. The breakfast is amazing, the restaurants are absolutely some of the best in Vietnam, the bars are superb, and the pool is old school luxury. I can’t complain about anything. We will return again and will continue to come back to this hotel.

The Sofitel Metropole is a grand beacon in the heart of Hanoi. The hotel has a rich history which we were privileged to witness during a tour of the war bunkers built underneath the hotel during the Vietnam War. In our travels we stayed many magnificent hotels, but the staff at the Sofitel Metropole really made a difference with set it apart from all the others. Steven our butler could not have been more accommodating, helpful and friendly. The warmth that the staff showed us managed to make the grand hotel feel almost intimate, like a home away from home. Buffet breakfast was wonderful, their signature pho live station every morning and fresh mangoes were our favourite! Bella and the live jazz band was the absolute highlight of our stay. Sofitel Metropole is one of many luxury hotels in the world, but the exceptional staff is what will make us choose it all over again.

Our stay at the Sofitel Metropole Hanoi was nothing short of exceptional. The property itself is stunning — a perfect blend of historic charm and refined luxury — but what truly made our experience unforgettable was the incredible service. A very special thank you to Steven, whose attentiveness and impeccable attention to detail elevated our stay beyond expectations. Nothing was ever too much trouble, and he anticipated our needs with such professionalism and genuine care. His thoughtful touches and warm hospitality made us feel truly valued and incredibly well looked after throughout our visit. The dining, ambience, and overall experience were flawless. Highly recommended for anyone visiting Hanoi and looking for a truly luxurious and memorable experience.