Good place to stay at Helsinki... Within 10 minutes walk to the central train station, and 15 minutes to Kampi and the cruises to Soumenlina (which is good for exercise) this Hilton hotel offers very good breakfast, comfortable rooms, gym, sauna, pool and much more. If you are allowed access to the Executive Lounge, it is another great plus- as some food is served daily 6-8PM. Half of the rooms face adjacent building but the other half faces the waterfront- and it is very nice. The team has been very helpful and took care of any inquiry or request. Way to go! THANKS , KITOS PALIOS

This is a 4* hotel in the center of Helsinki, very close to Hakaniemi subway and but station. The last time I stayed at Radisson Plaza which has the same price and is even slightly mor central but I wanted to try the Hilton this time. It is a beautiful hotel, you can think of a little sister of the Hilton Slussen in Stockholm (Both have a lot of constructions going on around which disturbs the view a bit). I was not disappointed. The breakfast is very good, so is the small swimming pool on the 8th floor. It is a relatively old hotel but the design is charming. If they could upgrade the exec lounge a bit (it is barely ok, even for 4*), that would be fine. Sparkling water was missing (a big issue, not only for me) and sparkling wine would be nice, too. Friendly staff everywhere. I will return, if I have the chance.

As others here have already commented, the staff, and in particular the front-desk staff are all excellent. Zero complaints there. The location of the hotel is also excellent. Short walk across the bridge to the city centre. However, sadly, the same cannot be said for the hotel itself. It looks (and feels !) like the last time the hotel saw any refurbishment was in the 1980's, or maybe 1990's at a push. The decor is dated. The rooms feel tired and are poorly lit. In addition, and perhaps most inexcusable, is that the "executive rooms" are not worth the extra money. Save your money and stay on a standard floor, the rooms are almost identical.

On arrival we were informed that the pool had a maintenance and unfortunately we were no able to use it,however the reception kindly offered us a dinner in their beautiful and relaxing restaurant area. Nice views, located 10 minutes away of the city center and special shout out the staff who was always there for any wish we had.Thank you very much for your professionalism. Nevertheless what really stayed in my mind was the fact that our room was really cold and I think all rooms are same due to the fact the temperature is adjusted by the hotel and only by them.Giving you the right to adjust it for two extra degrees makes no difference. First night had no shower as 21 degrees in room under those freezing temperatures like -10 wasn’t ideal for. The next morning and after my complaining ,immediately brought us a radiator but staying at Hilton would never imagined such a crazy and out of the world theory and of course cannot be adjusted by them as the coziness during holidays depends of us and never expected such a disappointing experience. Room good,breakfast good but in overall our experience during night ruined our view

My recent stay at the Hilton Helsinki Strand was marred by surprising policies and an unsettling lack of attention to guest concerns. As a Hilton Diamond member, I was taken aback by additional charges for basic amenities such as bathrobes and slippers, an uncommon practice in premium hotels and a first in my extensive Hilton experience. Furthermore, my eligibility for an upgrade was overlooked despite the availability of Executive Rooms, adding to the disappointment of my visit. However, what truly set this experience apart in a negative way was the hotel's complete disregard for guest feedback. My initial concerns, communicated during my stay, were met with silence, and no effort was made to inquire about my satisfaction either during or at the conclusion of my visit. This lack of engagement and response not only disregards the basic tenets of hospitality but also diminishes the trust and loyalty built up over years of choosing Hilton for my travels. The oversight of not addressing or even acknowledging guest feedback reflects poorly on the Hilton Helsinki Strand and tarnishes the Hilton reputation for excellence. While the hotel itself offers renovated rooms and commendable readiness in accommodation arrangements, such as having a babycot prepared upon arrival, these positives are overshadowed by the service failures. It is my hope that this feedback prompts a reassessment of guest engagement policies and practices at Hilton Helsinki Strand, ensuring that future guests do not encounter a similar lack of attentiveness.