This place is not worth the stay with the amount of headaches this place caused. For hours during the day half the hotel didn’t have hot water anywhere so couldn’t take a shower or anything without having ice cold water. Check out says 12pm on everything but front desk says it’s not updated and check out is at 11am. The front desk people say one thing and the rules, booklets, pan-flits say a complete separate thing. Online is not accurate at all with anything they say or do. The tv in most the rooms hardly worked screen would go fuzzy or just say accessing till you turn the tv off and back on. You’re better off staying at the Westin down the street or getting an Airbnb this place is not worth it.

The Goods: this hotel could be great (could be). Great location. A small walk to a nice village with great restaurants and boutiques. The place is huge and overall in good shape. The rooms are spacious and well decorated. The Bads: AC was broken in the living room of the suite. Breakfast was not good and expensive. Service was not welcoming or attentive. Housekeeping did not clean. Barely even made the bed. Not a good stay. I’ll watch reviews and may give it a shot in the future but as a Hilton Gold member, I’ve stayed at much better for the price.

Initial room upon arrival had an HVAC issue. Front desk was very helpful and moved our room. Hotels a little dated and definitely in need of some updating. Pool was freezing cold and hot tub was broken. Spa was nowhere to be found bartender in the food was good though.

I stay at a lot of Hilton Hotels. It is usually my first choice when staying out of town because you basically know what you are getting and usually they are consistent. This hotel is so far from what it once use to be. I don't usually expect super top notch luxury but this was once a Ritz. I would suggest not to bother staying here. The entire place is so run down. There is no upkeeping of this place. Lights are out all over, the floor is torn in many places, several thresholds were taped down cause I assume they don't want you to trip and fall and everything looks like it has been run down by a stampede of buffalo. The air-conditioning doesn't work. It was actually cooler in the hallways then it was in our room. Funny enough I know I wasn't the only one with an AC issues. I over heard people at breakfast complaining about the same thing. When we walked into the room we were hit with a horrible sewer smell and so I called the front desk and they said they would sent housekeeping over to fix the issue. I called back and just asked to be put in a different room. There was no way housekeeping would be able to fix this smell. They put me on hold and a few moments later they said yes we got you another room just go to the front desk. The new room was like going to a basement but at least it didn't smell. But the air didn't work or at least you didn't feel it. The fan blower was not working. I cant say the staff was bad they just didn't have any emotion or just seemed indifferent. You do get lost trying to find your way around the first day. The main lobby is on 3 which throws everyone off. The restaurant on the property was not the best at service or quality. The waiter forgot that I ordered a plated meal not a buffet breakfast. When he came over to ask how everything was I said I don't know I haven't gotten my food yet and the look of shock on his face was almost priceless. I finally got my breakfast but well after my husband finished his food. The food was very disappointing. There are some nice options over in the village. That was the one saving grace during our stay and really the only thing I could say that was good about the hotel, was the location to the village. The pool area was ok but the pool itself had a lot of debris and bugs floating in it. Lake Las Vegas is a great little gem but I would look at renting a VRBO or condo at one f the places just around the village rather then staying at this Hilton. I do urge you to check out the village and the restaurants down there. There wasn't a bad place and everyone was extremely friendly.

READ THE REVIEWS!!! They are completely accurate. Staff clueless. the room cleanliness, you'd get better service and hotel service at $99/night hotel i promise!! Abigail helped us and the outcome was average at best. not the best. I will 100% never stay here again. Was told pool was open, nope, its closed by city health inspector. this place is worth about $59 per month.