The Reverie Saigon

The hotel is decorated nicely and the staff try really hard, but the location at night is unreal and not in a good way. The loud music that plays until unknown hours has a bass, piano, and other instruments that can be heard above the 20th floor. I've never stayed in a 5 star hotel that was this loud. Additionally, our room smelled of mildew or mold and not sure where the source was. The bathroom grout could be alot cleaner as well. The dehumidifier I requested filled in a half a day and when emptied it had scum in the resevoir as though it had not been cleaned in a while. The nice touches were the beverage bar that was refilled each day, the welcome note from the manager and fresh fruit. We also had a washer and dryer in the unit. The cafe on site had very nice coffees and desserts. But you come to hotel for rest in a clean enviornement and this was not delivered despite the high price tag. The 2 rating reflects a "Poor" room experience that was barely rescued from a 1 by excellent hospitality overall.

A wonderful hotel, brilliantly located. The room was huge, well appointed with a stunning view over the city. The rooftop pool was a great place to relax. The service throughout the hotel was top notch. We would stay here again in a heartbeat.

Hotel is visually appealing, if not a bit over-the-top Vegas-styling. Staff were friendly and very helpful. I wish they'd spend less time trying to appear luxury and focus on the details of the room - ours smelled musty unless the AC was on full and the shower valves were in need of maintenance. We hung our bath towels so they would not be laundered, instead they ended up refolded, and wet. The breakfast buffet was vast with choices although it took 15 minutes to get a cup of tea. Great location, walkable to all the sights.

Overall service is excellent

Hotel is stunning. Lobby magnificent, rooms beautiful. Service impeccable. Breakfast buffet had offerings for every culture. Good was delicious. Most helpful and gracious was the Concierge LOC, who answered many many emails in the weeks prior to our trip. Highly recommend this hotel.