I am used to work with the Four Seasons brand on other destinations, so when I arrived in Vietnam it was only natural for me to contact the one in Nam Hai. I usually work as a fitness and lifestyle model for the brand, and our collaborations have always been pleasant and respectful. So I contacted the Director of Public Relations & Communications, Sales & Marketing to ask if she'd be interested in working with me. 1 hour later I received a very cheerful email from her and I quote : "Thank you so much for your email! We are constantly looking for models when creating content for the property. Do you mind sharing some of the pictures that you have collaborated with the other Four Season. I'd be happy to have a look at the pictures". I immediately e-mailed back my portfolio but I was astonished to receive no reply from her at all. One day passed. Then 2. Then 3 days and still no reply from her who had been absolutely delighted that I'd contacted her in the first place. I decided to write to her again asking if she'd received my portfolio, and to my surprise she replied laconically: "we do not require a model for any photo shoot/video shoot". I did not understand what had just happened, as she'd been absolutely delighted that I'd contacted her in the first place. Besides she had told me that they were always on the lookout for models. What could have happened to radically change her perception of me? So I spoke to my husband, who made me realize with horror that it was my skin color that had been the problem. Indeed, I'm black and when I first e-mailed her, she didn't know. She was delighted that I contacted her in the first place but once she saw my portfolio and realized that I was a black person, her behavior changed radically. I'm shocked that in 2024 someone working in such a high position for such a prestigious brand would behave this way. I'll be even more shocked if this behavior goes unpunished. I plan to write an open letter which I will post on social networks and then contact the Group's management. I will also contact anti-racism associations. I will not allow anyone to denigrate me or my work on the pretext of my skin color.

This is probably the best hotel experience we have ever had. I cannot fault this property or its staff and I cannot thank them enough for making our honeymoon incredible special. From the moment you arrive, it’s luxury of the highest calibre. We were introduced to our butler and taken straight to our room - no faffing around at the reception. Our butler, Tam (a superstar by the way) then took my credit card and our passports and sorted everything whilst we immediately fell in love with our villa and infinity pool. The property is immaculately kept up and there are constantly gardeners looking after the grounds to make sure of it. The villas are cosy yet spacious and we felt right at home very quickly, especially with Tam there to take care of our every need. The infinity pool is the perfect temperature and we spent most of our time in it or next to it basking in the wonderful sun, gazing into the palm trees, beach and sea in the background. Breakfast is excellent, with a huge variety of fruit, cheese, cold meats, yoghurt, breads, spreads and even champagne. From the menu you can order hot western food (bacon and eggs etc) but also a number of local breakfast delicacies like Pho (yes they have this for breakfast!) which I enjoyed most mornings. Make sure to get a Vietnamese coffee with condensed milk (I had it cold!). The staff are amazing and always knew our names and remembered our preferences. The restaurants are very pricey but worth a try at least once - we admittedly spent most nights in Hoi An eating very cheap and local. We even managed to order local Banh Mi to the poolside for a couple of lunches. The spa is open wonderful and there is often some sort of guest guru / specialist visiting which you should make the most of. But the star of the show was, as already alluded to, our Butler, Tam. She was just so incredible and looked after us as if we were family. She was so warm, friendly and accommodating and we already miss her so much! Thank you again so much, Tam! The Four Seasons is known to be one of the best and the Nam Hai property absolutely lives up to this reputation and hype. It’s not cheap but you absolutely get your moneys worth from a hospitality perspective. We have already told all our friends about it and would love to come back one day.

I had the most spectacular stay at this property. Every note was pitch perfect. An amazing breakfast buffet. A wonderful “street food” dinner buffet. The rooms are amazing as are the villas. Every need was anticipated. A very big shout out to Marco who helped me out with a health matter for which I was very appreciative. I had lost a prescription and within a few hours Marco was able to replace what I had lost. Another shout out to our butler, Khan. A great guy. A consummate professional and a very nice guy. I can’t recommend this hotel more highly. Lovely people who take their jobs seriously. It’s not just a five star property—-they make you feel completely at home.

Without a doubt the best hotel we have ever stayed in & we thought we’d stayed in some exceptional places - this has just raised the bar ! Perfect service from every single member of staff. We had a pool villa, which made it very hard for us to leave & we we were lucky to have Tú who’s attention , care & professionalism was second to none

This is an exceptional property with wonderful staff in a stunning setting. So many fascinating things to do in the area, or simply enjoy the facilities at the resort. Just returned from a week long family holiday whilst celebrating a birthday. Everything was pitch perfect; we stayed in a stunning two bedroom villa with private pool and beach view - it was absolutely wonderful. Our butler Tony was superb - he managed to balance discretion and respecting our privacy whilst being readily available and anticipating our needs. Before we arrived Mr Phong Nguyen had already provided timely and detailed assistance with queries we had, and ensured we had a seamless trip whilst there. Nothing was too much trouble and always well considered. The team arranged a surprise for my birthday which was so kind and incredibly touching. We enjoyed an in-villa BBQ which was one of the highlights of the trip with delicious food, wonderful decorations in the most perfect setting for a special celebration. The restaurants are lovely - beautifully appointed, with a great range of cuisines. The service is excellent. Breakfast was the perfect way to start the day - with a huge range of fresh options; all sorts of breads, fruits, yoghurts etc… there is something for everyone as well as excellent hot choices & great coffee. The grounds of the resort are superb and lovely to walk or cycle around (or grab a buggy). The spa was a real treat, in an incredible setting. Excellent facilities including well equipped gym, and sports centre with pool table, various racquet sport courts and more. The pool areas are amongst the best we have seen and hard to leave! Walking along the stunning stretch of beach is a wonderful way to start or end the day as you watch the sun rise or set and the fishermen with their catch. We did various tours - all so interesting. Getting into Hoi An is so easy (10 minutes by taxi or jump on the shuttle bus in the afternoon and evening). It is a truly wonderful place to explore during the day - with a fascinating history and markets to explore, and then in the evening when it is lit up by a thousand lanterns. The hotel arranged a fascinating tour of Hue - which is breathtaking - well worth the drive (which is in itself stunning). We had a thrilling time on a Vespa food tour, with our guide Moon - who was absolutely terrific and so informative about the local food and culture. We learned so much about this wonderful country. The local golf courses are excellent, and there are so many other things to do, you could stay for months. We highly recommend this outstanding resort - and will certainly return.