one of the resort that only sent me decorated towels on my birthday, I am very spoiled by 5 star resort, I got shocked and disappointed that I only gotten folded towels. the best thing in this property is the skin in and out. they carried your goods. breakfast was priced 7500 yen. ridiculous. and you only can pick 1 type of food which is two eggs. we need fuel for the ski. the fnb are so boring, the sushi is good but expensive and really not worth the price. they have hotel courtesy car, but they cant drive you around, they told you to wait in the bus stop and drag your luggage when you want to move hotels. sad. we stayed in a fee properties during our 15 nights stay. this one is the most horrible and expensive. advice go stay at the park hyatt and read my review for park hyatt.

Great winter holiday destination hotel in Niseko. The hotel is new and I just spent 2 nights with my family in Ritz Carlton Reserve in a snowy days in Niseko. The place is cozy and onsen is outstanding. It is also easy to get access to ski and ski equipments are classy. One bed room suite with twin bed room connecting is truely large for family. Thanks for receptionist Yuika. Highly recommended for holiday maker.

We went during winter as it is the best season to visit Niseko but what makes our trip exceptionally memorable is this hotel that we can call our 'home' during our 5-night stay in December 2023. The room is exceptionally comfortable and clean but what stands out is the superb hospitality and service from the hotel's team. From the moment we checked in, the Front Office team was very welcoming (shout out to Kiel, Ryoka and the whole team) including the amiable and helpful hotel manager, Ms. Yolande (who took her time to welcome us and have a brief chat). Yolande even made sure to greet the guests every morning as we all walked to the restaurant for breakfast. It is the little things like this that make the difference. And thank you for all the tips and advice which was very very helpful.. During our stay, we were very comfortable and enjoyed the whole winter at Niseko's experience, especially returning to our cosy hotel and room after a long day exploring the small town. Thanks to the housekeeping team who always kept the room in the best condition (I think they make up the room a minimum of two times a day) - I didn't manage to get your names but your work is highly appreciated. On top of that, we always look forward to going for breakfast every morning as the menu prepared is of excellent quality - serving the best produce from Hokkaido like snow king crab. The team at the restaurant deserves much praise. Shoutout to the team (Goong, Korn, Ploy, Nut, Riko and Kristina). Thank you for your warm hospitality and the little conversations we had. I have lots of fond memories during my stay here and I look forward to coming back again real soon and seeing the familiar faces I've met on this trip.

Exceptional service, Excellent food & Elegant rooms. These 3 words - Exceptional, Excellent and Elegant, encapsulates our experience during our stay which has made the trip to Hokkaido even more wonderful and we cherish the memories.

From the moment we arrived, we were greeted with warmth and professionalism. The reception staff went above and beyond to ensure a smooth check-in process and made us feel welcome from the very beginning. Throughout our stay, every interaction with the hotel team was met with genuine kindness and a willingness to assist. The attention to detail that the staff exhibited was truly remarkable. Our room was always impeccably cleaned and beautifully presented, making us feel like we were stepping into a sanctuary each time we returned. The housekeeping team deserves special recognition for their diligence and dedication in maintaining such high standards. We were also thoroughly impressed with the outstanding dining experiences at the hotel. The chefs' culinary skills and the waitstaff's attentiveness created an exquisite dining atmosphere. Each meal was a delight to our taste buds, and we appreciate the effort that went into crafting such memorable gastronomic moments. Beyond the physical aspects, what truly sets your hotel apart is the genuine care and personal touch that your staff provided. Whether it was offering insightful recommendations for local attractions or going out of their way to fulfill our requests, the level of service we received was exceptional. Please extend our heartfelt thanks to the entire team, including the concierge, housekeeping, restaurant staff, and anyone else who contributed to making our stay so extraordinary. We sincerely appreciate their hard work and dedication. Our time at the hotel exceeded our expectations in every way, and we will undoubtedly cherish the memories we made during our stay. The staff commitment to providing an outstanding guest experience is evident, and we look forward to returning in the future. Once again, thank you for making our stay truly remarkable. We wish you continued success and happiness in your endeavors.