The Peninsula Hong Kong

We are sad to leave this poor review after receiving 1 star service in The Peninsula Hong Kong, a supposedly 5 star hotel brand. Bad services include: 1. The assistant event manager went MIA on our wedding day 2. The assigned butler also went MIA except for a brief 45 minutes period 3. The butler did not help the bride with her gown train 4. Lack of seating plan as arranged by the host 5. No staff notified us when guests arrived in the banquet hall 6. Forgot to play background music during reception 7. Played the wrong video during lunch banquet 8. The staff who played the wrong video told us verbatim he was "faked" by the assistant event manager 9. Delay in between courses causing overrun 10. Guests raised comments on a slight bitter taste on the suckling pig skin 11. The captain even asked us to sign a bill when we were greeting guests waiting for the delayed event to start The bad services above have been fully investigated and acknowledged by The Peninsula Hong Kong and they sent us an apology letter taking full responsibility afterwards but this does nothing to erase the bitter taste it left on our special day ... Actually, the apology letter signed by their Director of Events, Vindy Lui, also contained a glaring error — stating the bill presentation was “handled properly” when it should have been “improperly” — showing how little care went into the apology itself. We have stayed in The Peninsula Hong Kong and visited their restaurants on separate occasions. The live band and food at Gaddi's are particularly good. The spa is on the pricey side but the treatment makes it worth it. If only their service staff for Chinese banquets, as well as the event management personnel, were not such a huge dropoff in terms of service standards, and did not have such an outdated service culture lagging behind other 5 star hotel brands in Hong Kong. We are truly disappointed!

We stayed at the hotel for 2 weeks in a harbor view room in the tower building. From pick up at the airport to our return departure drop off, the hotel provides beyond and above 5 star service. The rooms were always nicely made everyday with abundant towels and supplies. Premium tea was offered in the room. All housecleaning requests were delivered in 5 minutes. We have an early arrival and we’re given a room to relax and shower until our room is ready. Daily breakfast has a good variety between Asian and western dishes. Special thanks to Alice at the front desk to promptly make all the necessary arrangements and her attentive service. We will definitely stay at this hotel in our future visits to Hong Kong.

Fabulous hotel. Just over the road from the Avenue of Stars. Our room was huge, all the facilities that you would expect from a 5 star hotel. Nothing was too much bother for the staff, the service level is out of this world, as are the food and drinks.

I booked via Fine Hotels & Resort & they honored my complimentary upgrade, breakfast for 2 & late checkout. The stay was beautiful. The staff is very helpful and nice. The bathroom was very spacious (I liked the shower) and the room was elegant. The hallway with the plenty of closet and drawers made it more relaxing. The work desk and separate vanity was also nice and I did use the work desk to take my zoom calls etc and it was helpful to feel I had a tidy space to do calls from. I enjoyed swimming in the pool almost everyday which was such a nice experience, always someone on duty for safety & the outdoor patio has to be the best view of the harbour (see pics) - anyone who gets to swim in an indoor pool with that view is lucky! I also used the spa facilities (hot tub, steam room) There’s also an awesome bar and restaurant on the top of the hotel which is so sexy and elegant for food and breathtaking views! The espresso machine is great. Only critique is room service is extremely expensive even with someone with an extra budget but I was encouraged to use with the FHR credit : i did have an issue with one dish (I’m the one with the pad Thai issue) but they understood and really went out of their way to resolve it and took it off my bill. I would recommend taking a re-evaluation on the pricing it’s even almost double the pricing of Beverly Hills location. I really like the convenient access to the ferry! I also loved the fresh expensive floral arrangements everyday!! Thanks everyone for a great stay. This review is a little late (don’t want the photos to go to waste) but I already recommended your hotel to a few people since! I will return!

5 star experience! I first would like to share how kind and accommodating the staff was. We had booked with the Amex platinum benefit and they were kind enough to give us a room for many hours after 4pm since we had a super late flight. Hotel is in a prime location and the amenities are stunning. My only critiques are on the room itself: our room was very dark and sometimes had a strange odor from the air conditioning.