Alohilani Resort Waikiki Beach

We had to pay the resort fee twice. The hotel said we have to complain with the booking provider (Agoda) and the booking provider tells us to complain at the hotel. In the end we payed 400 Dollars for three days to rent some chairs at the beach which we must bringt back by 5pm. It's a total ripp off! PS: The girls at the rental service Beach Candy were unprofessional and unfriendly teenagers.

Gone way downhill without any brakes! Use to live this gem but now it’s service mess. WiFi? Doesn’t work? Coffee machine? Doesn’t work. Swimming pool? No chairs and loud obnoxious music. Check in took almost an hour and he still couldn’t find my Reservation although I called twice the morning of to make sure? Asked for oceanfront upgrade for 70 but that got screwed up. Stay at other better hotels close by!

I would rate it a 4 out of 5. Only due to the bathroom. The toilet is on top of the bathroom door, and the toilet is so low it is hard to sit down on it. It’s like you are squatting! The shower head is old and not a good one. The water pressure is extremely weak. The bar inside the lobby isn’t very friendly. Our experience there was strange. We wanted to have drinks and apps one night. We went there and were told that you have to reserve a 6 or 7-course dinner to eat at the table. Otherwise, you can drink at the bar ( which is tiny) or eat a pizza on the other side in another room. It’s Hawaii, why would I want to eat a pizza ? Not a friendly atmosphere for us. This was a big disappointment. The pool isn’t the best since they have couches outdoors but not enough to support so many people wanting to be at the pool. We sat at the pool and no one came to take an order. They totally ignored us. This is more of a business convention hotel and not much of a leisure one. Mostly young people in their twenties and thirties came here. Plus, flight crew as well. This is not a hotel that should be used if you want a relaxing stay. People screaming in the halls or rooms. Loud noise outside , thumping music was awful, especially the night I had to go to sleep early because I had to wake up at 3:30 a.m. for an early flight. When I asked if the thumping music would end at 8 p.m., she said no, it ends at 9 p.m. I’m not opposed to having fun, but this was so loud that at 15 floors up I could feel the thumping vibration. Headache-style thumping music is awful. Then Stephanie had the nerve to say she can send up earplugs. WOW. Young people really don’t get it. Some staff at the front desk were nice but not very accommodating. Will never come here again or stay at any hotel that is owned by The Rockwell Group.

Everything from start to finish was exceptional. The hotel was located in an ideal spot for everything. Longboard access was worth the extra and would come back to stay again in the future! The staff is very flexible and willing to assist in every way possible.

I had high expectations for this supposed 5-star hotel, but my stay was disappointing on multiple levels. Including the beach stuff, unacceptable first-come first first-served policy and a pizza delivered on a carton plate covered by aluminum foil. Upon arrival, I was not informed about the water bottle program, which I later learned was an important amenity. This lack of communication set the tone for my stay. The issues in our room were particularly frustrating. The shower was clogged, and while it was eventually fixed (showing up without any prior notice during my wife's bath), the restroom was left in an unacceptable state, without towels and dirty. This happened despite my specific request not to leave the bathroom in such condition. What was meant to be a special celebration turned into a letdown. I had requested room decoration for our wedding anniversary, which would be paid by me, but this was completely overlooked. It's disheartening when a hotel fails to acknowledge such an important occasion, especially after a specific request was made. While this hotel markets itself as a 5-star establishment and charges accordingly, the service and attention to detail were more in line with a 3-star hotel at best. The discrepancy between the hotel's classification and its actual performance is glaring. In conclusion, this hotel needs significant improvements in communication, room maintenance, attention to special requests, and overall service quality to justify its 5-star rating and pricing. As it stands, guests are paying a premium for a subpar experience.