Halekulani Hotel

This is an amazing hotel. Service is top notch, understated luxury, beautiful grounds, right in the heart of Waikiki but feels to be secluded once you step through the lobby. I very much appreciated that I never had an issue getting a chair/lounger by the pool. There is a beautiful Jazz club and a specialty cocktail bar one of the restaurants. Appreciated the live music and entertainment nightly under a beautiful tree with a backdrop of the ocean.

DO NOT STAY HERE! First and most importantly, management seems to look the other way and does not take responsibility when petty thefts occur from their guest rooms. Secondly, the food service is mediocre at best, with servers who are slow and generally can’t be bothered by you. Third, be prepared to pay 50% more for everything and for the right to be treated as an imposter. We spent $10k for three nights and had $5k of jewelry stolen from our room while we were downstairs having dinner . The hotel accepted no responsibility for our loss. Shame on them.

Our holiday at the Halekulani Hotel was spectacular and we recommended it to everyone. We stayed in an Ocean View Room which was just beautifully designed and decorated, the view across the beach to Diamond Head was stunning!

Everything was amazing-staff, food, room, view, impeccable service….loved loved loved this hotel. Absolutely top notch.

This is a tough review to write as usually a hotel meets my expectations or it doesn’t - this one was a little of both. Since this was our anniversary I wanted something special and all reviews pointed to Halekulani as the best. First let me say that this IS a 5-star hotel. It is beautiful and well maintained with excellent service (except for one hiccup which I will Point out latter). I booked thru American Express Fine Hotels and Resorts. Since it was our anniversary I wanted the best room available so I paid an extra $400/night for an Ocean Front room. Of the hundreds of hotels I have stayed an ocean front room is just that (ocean front with unencumbered views of the ocean. Not here - the room we got was a partial ocean view in any other hotel in the world. As a matter of fact we had a better view of the building across from us and the roof of the restaurant below than we did the ocean (maybe they should change the room category to roof front room?). I honestly felt cheated. Did t say anything because it was our anniversary and didn’t want to get my wife (or myself upset) over arguing with front desk. But VERY disappointed…The grounds are absolutely beautiful but take off 1/2 star for pool area and seating areas….while the lounge chairs in the pool area are very nice there are ZERO views of the beach from ANY seated area anywhere on the property. They have shrubs that block all views of the beach/ocean and worst of all block the ocean breezes so hot and stuffy. In short when you are sitting in your lounge chair around the pool you could be in Indianapolis, Indiana as far as you knew…..just lounge chairs packed in around a pool. Talking about the pool we chose a couple Lounge chairs where there seemed to be a breeze but no umbrella (the stand was there but no umbrella). We asked the you lady pool attendant if she could get an umbrella and she sharply said “NO” then said “none left” - just not 5-star… Finally, if you are coming to Waikīkī for paradise get ready for drug addicts all over the beaches certainly not the hotel’s fault but I can’t believe that if all the hotels got together and put pressure on the city that they couldn’t get something done. Such a shame…. So executive summary on Halekulani hotel. Beautiful five star hotel that misrepresents their rooms and needs to remember that people come to Hawaii for the beaches and to hide the beaches is not very smart…