A view that never gets old. This is the first time we stayed here since it rebranded under a new name. It was the exact same calibre of exceptional service, the food was actually even more lovely, the housekeeping and turndown service is so luxurious. We love having a fully stocked kitchen, beautiful balconies with ocean views. The bathtub is nice and deep for a relaxing soak. Bedding and mattress is extremely comfortable. The property itself is extremely attentive and will bring you up a steamer, mending kit, or what have you. You really feel like this staff is just so organized. Soundproofing is excellent so it’s very restful and quiet in the room. The happy hour at the restaurant downstairs is delicious, drinks and food shocked us with how lovely they were. Room service was speedy and convenient as well. An absolute 10/10 trip once again. Thank you so much!

Arriving at hotel was a experience in customer service excellence...from valet to the front desk there was smiles and courtesy shown at highest levels. Our front desk check in person KATHY went above and beyond to make us feel welcomes and cared for. She got us checked in early and to a beautiful room. Very few hiltons still make diamond members feel valued but at this hotel the opposite is true. Diamond status at this hotel still means something. A hidden gem in the hustle and bustle of waikiki

We are very happy to have chosen Ka La'i hotel for our two week vacation in April of 2024. We originally booked another hotel , for the second week but once we experienced the beautiful very spacious room and excellent treatment given us by ALL the staff we made the decision to stay here the full two weeks. We had a late flight on arrival ,and were very grateful for the lovely complimentary sandwiches left in our room fridge . The Buffet at breakfast was of very good quality fresh fruits every day , was always served expertly and with a smile, from all, and a special thank you to the lady who greeted us each morning in such a kind manner. I can not find fault with any member of the hotel team, even if i were to try. Wonderful and pleasant service from every one i met, at this hotel. The KaLa i hotel is right across the street from the Ocean. And we were provided with beach towels for our convenience from the concierges. Always a smile and Aloha with a cold bottle of water from bell staff when we left hotel for our daily adventures. On our departure we also had a late evening flight from the airport and the gentle man named Doug in guest services check in and out, gave us a more than generous complimentary extension on the room to accommodate the late hour long after the checkout time. We could not have hoped for a better experience with the hotel or staff. Thank you to all . Susan.

This hotel's location on the outskirts of Waikiki makes its positioning somewhat awkward, especially compared to other resorts in the area. Despite its high pricing, the breakfast buffet offers limited variety, with options resembling those found at a Holiday Inn, and priced at over $50 per person. Moreover, the service from hotel staff leaves much to be desired, rude valet, incompetent house keeping, and unprofessional maintenance, lacking the professionalism expected from a high-end hotel, particularly considering its market price, which approaches $600 per night. While the recent acquisition by Hilton adds it as another option in Waikiki, the hotel itself fails to meet the standard expected from an LXR property.

Amazing hotel and resort. Stayed in April 2024. The staff are very friendly, I loved my time poolside, and my suite overlooking the ocean was amazing. Since I was solo on my trip, I did a lot of in-room dining for breakfast and dinner, and had lunch poolside. The food was great, and I especially enjoyed the burgers by the pool, the egg whites for breakfast, and the rib eye steak for dinner. Spent some time on the beach as well and it is great that the resort gives you beach towels and a beach bag for your visit to the beach. If you have an option, select room 2508. The suite was very spacious, ocean view was the best, washer, dryer, kitchen, microwave, etc. and housekeeping staff did a great job during my stay. I wish I could shout out all the staff but the only name I remember is Keanu, who helped me out with recommendations and things to do in Waikiki. But, everyone from housekeeping to the pool staff was great. The hotel was just amazing and memorable I look forward to visiting again really soon.