JW Marriott Houston Downtown

The room was nice as was the lounge. The front desk was friendly. There is construction activity which has been going on for months. The valet across the street is confusing and difficult if there's traffic and you're unfamiliar with the area. Only one functioning elevator during our stay so long waits and crowded elevator for every trip up and down. A few weeks out and still no record of stay, credit in nights and points in the Bonvoy app. There are many options downtown even within Marriott - I would recommend staying elsewhere until they get their act together here.

I feel like the hotel should have let me know about the construction prior to booking. It was literally right outside my window. In addition only 2 of the 4 elevators were functional. I waited over 10 minutes multiple times during my stay. Very disappointing.

My husband and I checked into the JW Marriott before attending an Astros game on Saturday. We were able to check in early and stayed in room 607. We had a great experience. No line to check in or out, Lisa at the front desk who checked us in and out was very friendly and professional. We were given access to the executive lounge which had a very nice continental breakfast for free which was a nice suprise. The room had a king size bed, big screen tv with the ability to stream netfix, hulu, and amazon prime, and a mini frig. The room, lobby, and elevators were really clean and the hallways had strong air conditioning, which I really appreciated. The staff were fantastic. We called down to the front desk with a plumbing problem and maintenance was in our room in 5 minutes fixing the problem and very apologetic. My husband and I have stayed in lots of hotels and have never seen a hotel fix a maintenance problem so quickly and efficiently. Downtown Houston was a mess with all kinds of construction. The valet was very good with carrying our bags to the front desk and with having our car ready after we called. Valet was $60 but I think that is expected when parking downtown. I would definitely recommend this hotel and can't wait to return!

Wednesday Morning and was about to get some coffee, planning to buy Starbucks but the host standing in the restaurant area greeted me with a smile and ask me if I want coffee, good thing she’s a Filipina! Well you can’t deny the fact that Filipino people are approachable and hardworking! I stayed in the hotel and tried to dine for a breakfast since she is so nice and very accommodating and Yamile the server took care of me. Well you can’t deny the fact that Filipino people are approachable and hardworking! Nice to meet you, Ana! You’re doing a great job! I’ll be back soon!

I visited Houston for business and had a fantastic stay at the JW Marriott Houston Downtown. The location was perfect, with the office I was visiting nearby and plenty of excellent restaurants around. My room was incredibly comfortable and clean. The staff was both friendly and accommodating. I'll definitely choose this hotel again when I'm back in Houston!