JW Marriott Houston Downtown

I’ve stayed at this hotel for a total of about 20 nights this year. The staff is what makes this an exceptional hotel. As a Bonvoy Elite member I appreciate the Executive lounge for morning breakfast. Good selection. rooms are spacious and clean. The bar has an excellent selection of drinks and good food options. Staff quality is high. Special call outs to Lexi at the front desk and Ike tending the bar. Really make me feel special. One improvement opportunity: as a Bonvoy Ambassador member, I have yet to receive a gift…hint..,hint Basically this hotel has spoiled other so so hotel experiences for me.

Excellent stay and almost perfect. From check-in with Michelle, who was clearly a UH hospitality student or graduate based on her precise delivery of welcome and check-in, to the two gentlemen offering help with my limited luggage, to the restaurant staff, every single person on the premises contributed to the brand perception in a positive way. I was using a loyalty reward, so I can’t speak to the value of the price. It was a great value to me. My room was upgraded with request as well. Another kudos to the team. The photos do not do the large room justice it was expansive and hard to depart. Parking is a challenge unless you pay a hefty valet… or are local. Locals know how to park for free on the street. Still, property crime in the city may give one pause choosing this option. Also, views are not skyline or otherwise glamorous. Still, I think this is my new lodging of choice when staying downtown. Besides the phenomenal club, front desk, and cleaning teams, the rooms are exceptionally clean and comfortable.

When I tell you this hotel has the best hospitality I've ever seen, I mean they have the BEST hospitality I've ever seen, and this is coming from someone who lives in Las Vegas and has stayed in some of the premium suites at those resorts. Everyone from the front desk staff, to the room service waiters, to the in-house chauffeur were incredible. Always customer-focused, always friendly and helpful. This morning when I ordered room service for breakfast, I put a note on the order asking to sub the side of potatoes for french fries if possible, figuring it's no problem if they can't do it. When they delivered, they apologized profusely that they had no fries available, and instead the chef insisted on making me an entire order of french toast (in addition to the actual meal I ordered) as an apology. Talk about above and beyond! The breakfast sandwich and the french toast were both amazing as well, and reasonably priced as far as room service in a high end hotel goes. Extra special shoutout to Zoe and Yesenia at the front desk who provided some fantastic suggestions of where to go when we had a few hours to kill, and quickly arranged a complimentary car to take us. We were also upgraded to an Executive suite which was fabulous. Spacious living room, large dining room table, the bed was very comfy, and the bathroom had a massive bathtub that was perfect for relaxing after a long day of walking. Everything was clean and exactly as it should be. This hotel has basically ruined all other hotels for me, and I'll ensure I check availability here any time I'm in Houston in the future before I even start to look anywhere else. This hotel embodies everything that all Marriott properties should strive for, and the management should be proud of their staff for not just meeting but exceeding expectations at literally every single opportunity. I hope this review finds its way to them. We'll be seeing you again for sure!

The room was nice as was the lounge. The front desk was friendly. There is construction activity which has been going on for months. The valet across the street is confusing and difficult if there's traffic and you're unfamiliar with the area. Only one functioning elevator during our stay so long waits and crowded elevator for every trip up and down. A few weeks out and still no record of stay, credit in nights and points in the Bonvoy app. There are many options downtown even within Marriott - I would recommend staying elsewhere until they get their act together here.

I feel like the hotel should have let me know about the construction prior to booking. It was literally right outside my window. In addition only 2 of the 4 elevators were functional. I waited over 10 minutes multiple times during my stay. Very disappointing.