Park Hyatt Istanbul - Macka Palas

Mr. Kadir gave us a very courteous and friendly welcome in the evening. Spending the night in a historic building was a wonderful experience, and I also appreciated your approach to environmental protection. The concierge service was also very helpful and made it easier for us to understand the city.

We had a very pleasantly unusual experience. Our stay was for two nights only in an upgraded one king bed suite that was not the most expensive room, for the following day and a half we thought the hotel staff got us confused with some celebrities. Breakfast was served to us like in a five star restaurant. The hotel staff were top notch and very courteous. Room was super spacious, clean and well equipped. It is a high class hotel at very reasonable price. Highly recommend it. It is not that close to the Sultan Ahmed area with all the main historical sites, but that can be solved with great public transportation or taxi.

It is truly because of the exceptional staff at Park Hyatt Istanbul that we choose to stay here every time we're in Istanbul and why we confidently recommend it to our friends, family, and clients. Each visit feels like coming home, and this most recent stay reminded us exactly why no other hotel compares. The level of personalized service, warmth, and professionalism is unmatched! From the moment we arrived, Mr. Sarp greeted us with genuine warmth and swiftly helped us with our luggage, setting the tone for a seamless and welcoming start. Mr. Edip at the front desk made our check-in experience smooth, friendly, and kind; his warm manner immediately made us feel cared for. Mr. Ataman from Room Service was the embodiment of grace and professionalism, treating each interaction with care and attentiveness. At the front desk, Mr. Umit came to our aid with a kind smile when we had accidentally left our keycard in the room, turning a small inconvenience into a moment of kindness. A special thank you to Manager Mr. Ibrahim, who not only ensured our stay was flawless, but also went out of his way to care for our friends, whom we had encouraged to stay at the hotel instead of spending the night on their docked cruise. He arranged a beautiful room with a view for them and took care of every detail with grace and efficiency. He also kindly handled our late checkouts, accommodating our schedule without hesitation. Every morning, Ms. Necla made breakfast feel like a special occasion. Her attention to detail, warm conversation, and kindness toward my daughter made each start to the day memorable. Last but certainly not least, the extraordinary concierge team of Mr. Senol and Ms. Ilayda, who are true professionals in every sense. Both were incredibly helpful with arrangements before and during our stay: from spa bookings to restaurant reservations, always providing swift replies and detailed information to help me plan ahead for our group and our guests. Ms. Ilayda was consistently cheerful, responsive, and gracious, never without a smile and the warmest attitude. Mr. Senol supported us not only prior to our arrival but throughout our entire stay, always quick to respond, no matter the time of day! His recommendations were exceptional, and he was always ready to offer thoughtful suggestions to help make our visit unforgettable, both within the hotel and around the city. Their dedication, insight, and genuine care went far beyond anything we’ve experienced, even compared to the top hotels we have stayed in in New York, Paris, London, Dubai, Abu Dhabi, or Hong Kong. Thanks to this extraordinary team, Park Hyatt Istanbul has become our one and only choice in the city. Their sincere hospitality and attention to every detail made us feel not just welcomed, but truly valued. We’re already looking forward to returning in just one week. Thank you again to each and every one of you and to those I did not mention as I am sure I forgot many names! You’ve all truly made this hotel our home in Istanbul!

Amazing customer service, rooms, vibes. Clean and everybody extremely kind. They welcomed me with flowers and tea and Turkish delights. Had a great experience and the spa, got a massage from Dewi and had the best time all over.

Location is excellent for discovering Nisantasi and surrounding (wonderfully hilly) neighborhoods and all the way down to the Bosphorous. It is surrounded by high end shops and borders a lovely park. We like to walk to discover less touristy areas and this hotel is perfectly situated. The hotel itself is pristine, room was perfect, bathroom was like its own spa, the bed was absolutely heavenly-the most comfy pillows and duvet and the gym (according to my husband) was amazing. It also had a pool which we did not have a chance to use and the hotel is in a lovely historical building.