Hotel Terra Jackson Hole

We had a situation whereby our pet of 17 years needed emergency care the day of our departure. We had to cancel our 3 night stay. I called the hotel and Tyler answered, with compassion and professionalism. I explained the situation, and we had a non refundable room, I might add, and pricey but, it's high season, ski in ski out and we were there only a few nights. He immediately offered to me not to worry and said "don't worry about the room, we'll refund it entirely, it's senseless for you to have to worry about a refund." I couldn't believe it!! He said he will ensure my record is properly documented and I received the refund within a few hours! Additionally I also spoke with Alyssa, the concierge, who handled our ski rentals smoothly and completely. She had been in touch with us 1 week prior to our arrival to offer her assistance w/transportation, rentals or reservations. Extremely impressed, with how quickly she responded to my inquiries and handling our situation. Will definitely be heading back there later this year. Highly recommended. Bravo Tyler and Alyssa!!

Great experience at Hotel Terra! The guest room had a wonderful view of the village and surrounding mountains. It was the perfect location for my ski trip as we were only a 3-minute walk to the Tram and Gondolas. The hotel has a complimentary ski valet to store skis, poles and ski travel tubes which was very helpful! After skiing I went to the spa to enjoy the steam room and rooftop hot tub, which was the perfect way to end the day. I wish I knew the lovely associate at the spa front desk to give her a shout out but she was so kind and welcoming every time I went to the spa. I highly recommend staying at Terra!

We have been skiing in Jackson Hole for nearly 30 years, until recently staying on the mountain (Teton Village) at the Alpenhof, which we loved for its informality and authenticity. Unfortunately, that hotel changed hands after the death of its longtime owner and went rapidly downhill (that's a subject for another review) so we switched a few years ago to the Terra, which we love. It's certainly not the Four Seasons, and that's a good thing, both in terms of value and ambiance. We've stayed there several times over the last three years. The rubber met the road last Christmas, when Jackson was the only mountain in North America with snow and the resort was slammed. Yes, there were hiccups: not enough housekeeping staff, elevator gremlins, overbooked restaurant (the excellent Osteria), but the hotel staff handled this with grace under pressure. We recently returned for Presidents' Day Week and it was smooth sailing all the way. We have already booked three weeks for 2026/7. The Terra is the Goldilocks price point -- not inexpensive, but worth it. If the Four Seasons is too rich for your pocketbook --or just too fancy for your taste -- this is a great choice.

Fantastic location (easy walk to the lifts), clean and comfortable rooms. What made this hotel extra special was the management and staff who went over and above expectations to make our stay a special one. Everyone was kind, thoughtful, helpful and cheerful. Highly, highly recommend this hotel.

Comfy room and very good conditions overall. Good house keeping. Very tasty restaurant. Excellent location with nearly “ski in ski out” access.