The Ritz-Carlton, Jakarta, Mega Kuningan

"It was a perfect stay from start to finish. Spotless rooms, friendly staff specially Ms. Melany with warm greetings and remember me the next day and following with the email with the specific attention, great staff in lounge and spa facility – great massage very relaxing. i can't wait to come back!"

- Smooth check in & check out - Clean room with nice view - Good sleep with comfortable bed - Nice facilites (fitness ceter, pool, etc.) - Good breakfast with various Asian cuisine

I booked this hotel mainly because of Ritz Carlton reputation but figured very quickly that it falls short in many ways. It has a grand entry and then a very underwhelming and uninteresting lobby followed by boring, dated rooms. It doesn’t really look or feel Ritz Carlton. I stayed at Ritz Carlton Pacific Place in the past and felt that was much better. I booked a villa style room first but then asked to change to a normal suite as soon as I walked into the room. The villa style room looked nice in pictures but not so much in real and the interior space was extremely small though it has some additional exterior space. The service was excellent, consistent with most Ritz and also consistent with most luxury hotels in Jakarta. Considering the number of top branded hotels in Jakarta, it’s always hard to pick one but if I have to pick one of the Ritz it would be Pacific Place.

I have been staying at the Ritz-Carlton every year around the world. I think the hotel provides fewer services than other the RC but I felt that the hospitality was better than any other hotel, including the RC group. Thanks to the wonderful staff members, I was able to have a very fulfilling hotel life. At first, my planning was for one night, but I extended my stay. Because, I was impressed by the hospitality and flexibility, open- minded character by them. It's not in the culture of my country. It is a wonderful team with warm customer service and an open mind. I saw the hospitality and customer service of all of them, and I strongly felt that I have a lot to learn from them, and I got the opportunity to think and do so. I don't think it was just a hotel stay. Club manager Ms. Royana, Club staff Mr. Dzaky, Mr. Ara, Mr. Syahid Ms. Ira and Ms. Adelita, Mr. Iwan at Asia restaurant, thank you for always being kind to me. It was a stay where I couldn't thank you enough, and I would like to go back right now, and see you all again, haha I visited Southeast Asia for the first time. I couldn't go out for sightseeing because of the demonstration and mostly stayed at the hotel, but they made my stay more fulfilling. My choice of extending my stay was not a mistake. I was able to learn a lot at the Ritz-Carlton Jakarta Mega Kuningan. I appreciate so much:)

Everything was excellent Great hotel, strategically located, the room is spacious and the bath room is really great, it’s really worth the price. The service I got at this hotel was extraordinary, im speechless:(( really love all the staff here, they are very friendly and warm, especially the staff in the Club Lounge are very nice:)) I’m so grateful for the amazing service and kindness shown to me. A special thank you to the head chef(Deri) and manager(Royana) for giving me unforgettable service while styed at The Ritz-Carlton Jakarta Mega Kuningan.