The Ritz-Carlton, Kapalua

Looks the same as when I came in 2008. Wood is worn, carpets are musty and hotel is very tired. They also do not recognize Marriott ambassador status in any genuine way. Alfonso the hotel manager had our status in the computer incorrectly and we had to show our online account with Bonvoy to get him to listen! He was smug and annoyed we asked if there were any room upgrades during our trip. This is not the usual kindness we have experienced with this hotel brand.There is no turndown service or attention to detail. I have loved Ritz Carlton for years and had some amazing experiences at these hotels but this is far from that. Many guests have been commenting that other properties are more updated with better beach access (Westin and Four Seasons) . It doesn’t make sense to pay premium prices for this hotel as it has been more like an average Marriott hotel experience at best. Spa experience was definitely not customer focused to the point of being insulting. If you are visiting Maui I would recommend a boutique hotel that strives the share the beauty of the Hawaiin culture. Spend your money elsewhere.

The Ritz-Carlton Maui is pure paradise — from the moment you arrive, the views, service, and atmosphere are unmatched. The property is stunning with lush grounds, ocean views, and an amazing pool area. Staff go above and beyond, making you feel truly welcomed. The rooms are spotless and beautifully designed. Perfect for relaxing, golfing, or exploring Kapalua. Worth every penny — unforgettable stay!

The property itself is beautiful — lush, well-maintained, and definitely feels like a premium resort. However, I wouldn’t quite call it “Ritz standard.” The staff were friendly but not as well-trained or polished as what we experienced at the Four Seasons. Service overall was good, but not exceptional. Now, the food… this is where things really fall short. With the exception of the lobby restaurant — which serves a fantastic burger and a delicious Caesar salad — the rest was disappointing. The poolside menu was underwhelming, the beach restaurant was just okay, and the buffet was mediocre at best. Unfortunately, the pricing is very much Ritz-level, but the quality isn’t even close. If you’re staying here, skip most of the on-property dining and head to the small convenience store right by the entrance — surprisingly, their breakfast and sandwiches are much better. Overall, I’m still giving it 4 stars because the property and amenities are gorgeous. But the culinary team needs a serious overhaul, and the service could use some sharpening to live up to the Ritz name.

The Ritz Carlton Kapalua is my wife's all time favorite hotel. We got married on property a few years ago and have come back for multiple anniversaries, birthday celebrations, and Thanksgiving. The hotel consistently delivers impeccable service with a genuine authenticity that is unmatched. The entire staff is incredible. One of our all time favorite Marriott associates Ms. Fisher in the lounge is top notch. The rest of the lounge team are fantastic. Elma is our all time favorite housekeeper and always attends to our room with perfection. The management team at the hotel could be the best collective management team of any hotel in the world. Between Mr. Kimball, Mr. Gersonde, Ms. Lee, Ms. Stancil, and Mr. Jarvis, it doesn't get better than this team that consistently delivers unmatched service. My wife and I love speaking with Mr. Jarvis and hear his travel stories that we ask to hear all about. The guest relations team always goes above and beyond to make the stay extra special as well with notes, amenities, and decorations that are amazing. Trevor on the team is exceptional. We love the beach as part of the hotel too as it's one of the best in the world. The restaurants are all excellent as well. As someone who has stayed close to 2,000 nights in hotels in my lifetime, we appreciate how it is not easy to consistently deliver unparalleled service the way the entire Ritz Carlton Kapalua team always does. If you stay at any other hotel in Hawaii you will surely regret it!!!!

From the moment we arrived, every detail reflected true five-star excellence. The check-in was seamless, and the staff greeted us with lei and warm Aloha. Our room was incredibly beautiful. The amenities were exceptional—world-class dining with impeccable service, a serene spa, pool area (not just one pool and hot tub - open for 24 hours!) that felt like a private oasis and a fire pit at the patio - a cozy spot to sit close and share quiet moments. We walked to a nearby tourist attraction called Labyrinth and Dragon's teeth (make sure you wear sneakers because the rocks are sharp) We left feeling completely refreshed and pampered.