The Ritz-Carlton, Kapalua

We spent a week at the Kapalua Ritz-Carlton in April 2026. The views from the hotel and the Kapalua Coastal Trail (easily accessible from the resort property) were amazing. Kapalua is a little quieter than Ka'anapali but it was very easy to access all of it's sites with a short 15 min drive. The weather was beautiful - low 80s, sun and a little breeze most days. We received excellent service at the resort, including in most of the restaurants. The Ritz-Carlton is expensive and you definitely see it in the dining prices; we found all the restaurant options to have a variety of menu options and excellent service but did leave the property for several meals. Our room, which included a lanai with a firepit, was spacious and clean. Some have noted that the furnishings are dated but we didn't find that to be an issue.

Staying at The Ritz-Carlton Maui, Kapalua has been the best resort experience I’ve ever had. I travel 3–4 times a year, and I can confidently say this property has set a new standard for service and hospitality. What impressed me most is that I’m still mid-stay as I write this, and I already feel compelled to share how exceptional everything has been. The level of service is truly outstanding—from the bell staff and valet to housekeeping and every hotel employee we’ve interacted with. What really stands out is how genuinely personal the experience feels. Every staff member treats you like a returning guest, and even remembering names adds a thoughtful, welcoming touch that makes a big difference. I don’t say this lightly, but this has been one of the most impressive resort stays I’ve experienced anywhere in the world. I will absolutely be returning and highly recommend it to anyone looking for a top-tier luxury stay in Maui.

What an incredible experience. The property is exquisite the service outstanding. From the moment we walked in to every interaction after they just create an elevated experience.

Every interaction with every staff member. Every surface in every part of the resort. Every plate of food. Every cocktail. Every blade of grass and plant on this property. EXCELLENT.

I have read so many negative reviews of this hotel prior to our trip that I felt the need to post a positive one. This hotel was absolutely gorgeous and we loved our stay. Our one bedroom residence was very clean and comfortable. Margie at the front desk was exceptional and very welcoming. All the staff we came accross from the golf cart driver to our housekeeper, wait staff in the restaurants, were all very friendly. The negative aspect of the trip was that the pool heater was not working for our entire week stay and was too cold for most people to use. There was unfortunately no warning or explanation given at check in or by management at any point. I think it would have been considerate to at least post some signs apologizing for the inconvenience. Particularly for families who were counting on that pool to keep kids entertained.