Keswick Hall & Golf Club

I would give this 3.5 stars if possible and really it is so close to being great it’s kind of frustrating. The golf, restaurant and bones of the facilities are beautiful and beautifully decorated and the staff are friendly and eager to please…. but there are just some problems that make this not the Ritz Carlton but at RC prices: 1- the front entry is understaffed and sort of underwhelming looking and the front desk is equally unimpressive - didn’t provide a much needed map, or make known the free bikes or other amenities. The TV in the room provided that but you have to search through menus and it’s not complete and not fun. TV remote didn’t work at all so we had to download an app- A simple old fashioned pamphlet in the room would be all it would take. I’m on vacation to get off my phone. 2- The beds: the mattresses are not great. Hard and def not high end. The bedding is perfect though. 3: The nightstand lights won’t operate independent of the ceiling lights in the room (think about it for a second). So you go to bed with your book and your choice is to light the entire room like a Christmas tree OR turn all the lights off and sit in the dark. There are tiny reading lamps but it feels like you’re on an airplane reading in the dark with a led flashlight- not like you’re in your bed. Use an iPad? Same problem but worse because the reading spot light is useless. This is NEW construction, with expensive smart switches ….no excuse for this it’s just a lack of focus on functionality and a waste of money on smart switches that operate more like a regular switch with a dimmer at ten times the cost. 4- No kettle or coffee in the room. Just standard for a 5star hotel. Nuf’ said. Free coffee in the AM is also standard and doesn’t cover this because it’s by definition not in the room. Just a little more thought and focus on the customer experience and functionality would solve these problems.

Love the resort: nice rooms, great golf, spa, pool and restaurants. Two issues would probably keep me from coming back: 1 -- Most importantly, no espresso (or coffee) in the room. They have coffee in the lobby starting at 5am (wasn't very good) and espresso in the coffee shop starting at 7am (this was very good) but I wake up at 5:30/6:00 and I do NOT want to have to get dressed and shlep down to the lobby for my espresso (or coffee). Even if you don't want to put espresso makers in each room, you should at least have this available upon request. 2 -- Love the pool, but it was very hot and sunny, and there were simply way too few umbrellas. I ended up getting a cabana for the day at $250. Favorably: the golf and golf staff were great. All staff were great: always smiling and saying "hi." The person who did the turn down service for my room did an EXCELLENT job. It was Ritz Carlton good! Lastly, you have many complimentary offerings so I was a very surprised to receive a $50 each way ($100 total) charge to be driven 10 mins to 1799 at Clifton for dinner. I think this should have been complimentary.

From the moment I arrived to the moment I (sadly) departed, the staff was kind, helpful, and friendly. My room (#10) was comfortable, had a gorgeous view of the golf course and mountains and was immaculate. Housekeeping staff were very thorough and when I ordered anything from in-room dining, the orders arrived quickly and were delivered with courtesy and efficiency. The food was also yummy - yes, it was on the pricier side, but it was also very nice quality and tasty. The physical surroundings are gorgeous. The property manages to project elegance and charm, while avoiding the traditional "hunt country" stodginess. So lovely. And the infinity edge pool was wonderful - so so pretty - and I loved how warm it was. Spa staff were also super - so polite, welcoming and friendly. I had two spa treatments while there and they left me feeling recharged and relaxed - there was no pressure to leave, I could enjoy the sauna and the relaxation room, plus showers. My only suggestion would be to have a separate ladies relaxation room. Both times I was there, men entered the relaxation room and didn't seem to understand that talking loudly is just not okay - the point of the room is to relax. In addition, the lush plantings around the spa were just so beautiful. I came to Keswick to celebrate my birthday and it did not disappoint! We ate at Marigold twice and it was delicious and fresh and innovative without being overly complicated or precious. Thank you for a great vacation! I'll be back!

I booked a few weeknights at Keswick to get away from the city and the heat. I was very happy with the resort. First, the rooms are spacious, beautiful, and well-designed. The infinity pool has incredible views of the golf course, a very attentive and friendly staff, and a great menu of cocktails and food. I spent one cloudly day at the spa - the facilities are elegant and relaxing. Don't miss booking a treatment. Finally, had a great meal at Marigold and enjoyed room service throughout. Will definitely return!

Keswick is well worth the time and expense. All the staff, front desk to housekeeping are professional and genuinely welcoming. We go for the horizon pool which is delightful (as are the pool staff) , to enjoy wonderful meals at Marigold (which has a great selection of vegetarian dishes for my wife!) and the overall comfort of the rooms. Perfect getaway spot!