The Ritz-Carlton, Kuala Lumpur

I stayed at the Ritz Carlton Club Room for 2 nights in May 2026, and had a horrific and unpleasant experience staying at the hotel. I wanted the Ritz Carlton experience and hence chose to stay at this hotel, but what I received was a 2 star hotel experience. When I checked in, I found the mini fridge and room safe to be not working. The shower room door was also defective as it could not open and close smoothly. The hotel had to replace the mini fridge and battery to the room safe. The following day when I returned to my room at 4.15 pm, I was shocked to find my room was not cleaned. I then called reception and requested for the room to be cleaned at 6 pm when I would be out. To my surprise, the housekeeping staff attempted to enter my room at around 5.10 pm with his access card when I did not answer the knocks on my door quickly. I raised my complaints to the reception and asked to see either the General Manager or the Hotel Manager on duty. The Assistant Club Lounge Manager attended to me, and I told him about my unpleasant experience. The food and drinks offered at the Club were also very basic and it was the same for the two days I was there. It was surprising as I had expected more refinement from a reputable brand like the Ritz Carlton. I would not recommend this hotel to travelers.

Located in the vibrant heart of the city, The Ritz Carlton Kuala Lumpur lures you with excellent hospitality, spacious & well-appointed rooms, a good selection of restaurants & a nice, overall feel.

This property gets a mixed review-if I could give it a score it would be 3.5. I stayed here for a few nights in a King Club room before my friend joined me and we moved to a twin. Starting with the positives: the location is fantastic, right in Bukit Bintang but not on the busier loud roads. The hotel is in a traditional style and service overall was above average. The Club rooms and service seem much better and the staff were really great. Some issues that need addressing. Club lounge: Could have a larger food/drink selection. For example in the morning they lack things like cream cheese to go with the salmon, more pastry/bagels etc. There were limited fruit and vegetables. Evenings there is a small selection of hot foods and they need more snack type things. Staff in the lounge excellent. The property overall: needs refreshing and updating. The Club lounge is dated and they could have more seating. A lot of unused space and sort of has an old club feel but not in a good way necessarily. The rooms looked ok at a glance but lots of sticky cupboard doors, loose fixtures, lacking plugs, and the frustrating thing with one set of elevators, on the club side and oddly if you do not have a club room the key cards will not take you to the ground floor, forcing you to get off at the 1st floor and drag your luggage down a set of escalators, which resulted in a wheel being broken off my large luggage. Things like the restrooms in the property do not have any paper towels to dry your hands, only small facial tissues. This seems easily rectified. Rooms: As I said, a bit dated. Huge complaint with the twin rooms only having very small single beds, not really sized for an adult to sleep in and I almost fell out of bed one night. This seems to be an odd choice when two doubles would easily fit. The rooms are nicer on the club level felt the regular ones were average. Other issues: The adult pool was closed for renovations and this was never communicated to guests prior to or even at check in. Very disappointing. The change rooms for the spa were quite nice, the gym has some non functional equipment. All of the small issues add up and honestly this is not a Ritz Carlton level RC, but if you can overlook some of these things or they improve and update the property, it would be a nice choice. Next time I will try elsewhere.

Recently stayed at The Ritz-Carlton, Kuala Lumpur and overall had a pleasant experience, though there are a few areas that could be improved. The property itself is beautiful—the finishes throughout the hotel are elegant, and the rooms are very well done. The spa is especially lovely, and the bar area is a great place to unwind. That said, there are some details that detract from the overall luxury experience. The carpets in the rooms feel quite rough and really could use replacing. The beds are also very firm—if you’re used to plush beds like those at a Four Seasons, I would strongly recommend requesting a mattress topper in advance. The food was another area that didn’t quite meet expectations for a Ritz-Carlton. It wasn’t bad, but it lacked the quality and refinement you’d expect at this level and could definitely be improved. Service, however, was fantastic across the board—warm, attentive, and professional throughout the stay. As a Titanium member, I had access to the club lounge, which was a highlight. It’s a great space with food and beverage offerings available almost all day, which added a lot of value to the stay. I didn’t receive an upgrade, which was completely fine, but I was a bit surprised to be placed on a low floor right by the elevator, which made the room feel less private and more high-traffic than expected. Overall, a beautiful hotel with excellent service and amenities, but a few comfort and food-related improvements would elevate it to where it should be.

Great service from all staff - special shoutout to Masum who went above and beyond to make my stay special. He remembered my name and I was always greeted me with a wonderful smile that made it feel like I was coming home