We had the most amazing stay at the Ritz Carlton Kuala Lumpur once again. Our second home. All the staff made us feel so comfortable and at home. Our every need was seen to by the Duty manager Clarence, even on his off days. Our suite was beyond comfortable and Zul our butler made sure everything was in order all the time and fulfilled all our requests. Breakfast was extraordinary with fresh parathas been made every single day. Chef Daniel even prepared a dish especially for my daughter and I when it was not even on the breakfast menu that day. Thiban Raj, Nilufa, Nazmi, Siva and Tazikul ensured that we have the best breakfast experience every single day. The bellman Panir, whom we know for years always greeted us with the biggest smile. Can not wait to go back.

This is our "go to" hotel when we are in KL. Following on from our previous trip in February, we spent a few days during May at Ritz Carlton. Check-in was smooth and hassle free. The room was well kept and comfortable. We tend to spend our evening at the Lobby Bar listening to the 3-piece live jazz band whilst enjoying our drinks. However, unlike the previous instance in February, the quality of the food at the bar this time around was a let down, not forgetting it took ages for it to arrive. We had 6 other guests with us and we were disappointed Ritz let us down. I can only conclude the quality of the food and timeliness is just erratic and not to the standard Ritz should hold up to for the brand and price it charges. The service from the Azraful and team from the bar itself was good and that somewhat cushioned the disappointment. If not for the live jazz band, I would opt for the Alchemy bar at Starhill Gallery. I hope Ritz does something to improve this particular aspect of the food quality and timeliness and their Lobby Bar.

Fabulous stay at the Ritz Carlton! Our second time visiting this property. It’s got an old fashioned charm to it with the nightly jazz, a harpist in the afternoon and afternoon tea etc. Spacious room with great design and the turndown service was much appreciated - the poem is a lovely thought along with the mini treats. Breakfast was great, although not as much variety as last time (pre covid) but everything especially the Indian food was lovely. The staff were all just wonderful, the breakfast staff, the bell hops, the front desk - just lovely people. Used the spa/health club a lot and a big thanks to the friendly ladies and gents there. A late check out and use of the pool/sauna facilities afterwards was much appreciated for a late flight. Location can’t be beaten in KL, but still extremely calm and quiet in the hotel.

While we were still in South Korea as a part of our trip around the world, Ritz Carlton Kuala Lumpur's team reached out to me. To my surprise, they offered me access to the club lounge, free breakfast, room upgrades, the whole 9 yards. You know, things that Ritz Carlton isn't required to offer to elite members. I got them all. As we approach the hotel, we entered through a separate entrance, where club lounge access is located. For guests that have club lounge access, we checked in at the club, instead of going through the lobby. It was quite late by the time we arrived at the hotel, around 8pm. The Assistant Club Lounge Manager, Musaddiq Bin Muzafar, warmly greets us. I mention his name here because he is one of the finest, polite, and professional gentlmen I have ever encountered on my travels. He sat us down, took care of our luggages, then went through every little details on how the property was going to pamper us. The club lounge served 6 different meal services a day, it was just over the top. He apologized for not having mobile keys at the property, no big deal whatsoever. We had access to a 24 hour butler service, where we could get non-alcoholic drinks completely free any time of the day. The list went on and on. The hotel is around 25 years old. However, you can definitely tell they spared no expense building this property. The marbles ran up and down the walls in addition to the floors. We were upgraded to a gorgeous one bedroom suite. Our hotel room was adorned with balloons, cholocates, towel arts to celebrate our special occasion. The rooms all have high ceilings. The entire bathrooms were marbled on all surfaces. The bed, on the firm side, is one of the best hotel beds I have ever rest in. We had the option of dining in the lounge or their main restaurant for breakfast. The latter was full of selections from the east and west. Some of the highlights included the freshly made roti and nasi lemak, the unusually thick cut smoke salmon, smoke duck, and crab omelette. We tried all the meal services other than lunch in the club lounge. The staff was very attentive, and we had the pleasure of Ms. Shi Ying taking care of us on many meal services there. Although she is fairly new at the hotel, her bright smile and quick to attendiness made our day just so much more relaxed. She comes across as geniune and enjoys her job very much, and was always quick to provide assistance and take our food and beverages orders. We know the hotel is good when we have a hard time wanting to leave the hotel and go see attractions, because the hotel is so comfortable. Originally, we planned on getting a spa treatment once we are in another country. However, the world class service we received from the staff in Ritz Carlton Kuala Lumpur intrigued me to inquire about their spa facilities, and upon review, we made a couple bookings and were glad we did. I didn't get my massage therapist's name, but she was absolutely amazing, and is one of the best massage therapists I've ever encountered. I usually go with male massage therapists because of their stronger pressure, but this lady massage therapist at Kuala Lumpur was amazing and able to exert as much pressure as I needed. The 2 hour session practically flew by, and I was thoroughly relaxed after climbing 300 stairs at the Batu Cave. I casually mentioned to Mr. MD Monayem, another club lounge gentleman, that our flight out of Kuala Lumpur will be really early and thus we would unfortunately miss the world-class breakfast at their propertly. He promptly asked about my flight details, and proceed to arrange for a to-go breakfast for two, plus coffee, for 4:30am in the morning, all ready for us at the lobby when we check out. The butler swiftly brought our luggages down as MD planned a few days ahead, and we arrived in the airport without any surprises. The Ritz Carlton Kuala Lumpur is one of the very best properties I have ever stayed in, not just because of their beautifully appointed facilities, but most importantly, their professional, caring, and warm ladies and gentlemen serving us. I will make it a point to return to this hotel next time I am in Kuala Lumpur, and ensure all my friends and acquaintances know about its legendary service.

We stayed from 7th of May till 14th of May , our stay was amazing ! The room is so spacious . Our butlers Shohag & Sebastin made my birthday more memorable. Our Room keeper Kausar is the best , he always made sure our room is neat and clean and even offered to make a bed for my sister in the couch to make her feel more comfortable , he made us feel special and cared.My Spa therapist Sri has a made me so relax during our massage treatments. Thank you Ritz Carlton family for making our vacation more memorable.