Hyatt Regency Kyoto

Great hotel with wonderful service. Excellent restaurant Directly across the street from the Kyoto National museum. Rooms clean, functional with Japanese aesthetic of simplicity. Loved the bathroom. Tub and shower next to each other behind shower door. Toto toilet with the wonderful warm seat. Hotel restaurant serves delicious buffet breakfast with plenty of choices. Ate salmon meal for lunch which I also enjoyed. Try obtaining a seat next to the windows that overlooks a lovely garden

We have loved staying at the Hyatt Regency Kyoto and ended up eating most of our meals in the Cafe because the food was so good and the wait staff personable. The hotel is luxe and stylish, the beds comfortable, the rooms have ever amenity and it was very quiet. Plus it is right across the street from the Kyoto National Museum and a short walk to many temples, including the big Kiyomizu-dera. T he hotel had sent us emails about how their might be noise during construction of a neighbor, but I don't know how any noise could get in as the hotel property is surrounded by a 2-story wall with a hill full of plants. We didn't hear any noise whatsoever. The pastry cafe is definitely worth a visit, too! There was a free maiko dance performance and a small charge for a morning yoga class--gentle but effective. I loved the big soaking tub in my room!

Disappointing and overpriced stay at Hyatt Regency Kyoto – far closer to a rundown 3-star than a luxury hotel. The burger arrived with raw bacon, a clear food safety failure. Breakfast service was excruciatingly slow; drinks and the bill took forever despite repeated requests. None of the promised booking benefits – daily breakfast or the 10,000 yen dining credit – were applied, even after multiple unanswered emails to greedy, unresponsive management. The advertised Maiko performance never occurred. The “garden view” is nothing more than distant trees visible behind a window – guests cannot enter or enjoy it. Ongoing construction noise plagued the stay. Rooms were dirty and dusty, staff consistently rude, more interested in chatting with each other than assisting guests. I was overcharged for laundry and, despite accommodating their error by moving rooms mid-stay, received zero goodwill in return. Recent one-star reviews echo these issues. Skip this poorly managed property and choose somewhere truly worthy in Kyoto.

Very clean, crisp design. Staff was welcoming, friendly , helpful and professional. The rooms are clean and nice. The food is well presented and tasty in the 2 restaurants we tried on site. The location was great, nice walk around, easy cab to all locations (Kyoto station) centrally located.

Truly the worst experience at an Asian full service hotel that I have stayed at in the last year. Normally, the experience at hotels in Asia are wonderful with no request too large and willingness to move heaven and earth. Not at the Hyatt Regency in Kyoto. Zero Globalist recognition, with no upgrades, no separate check in despite very long lines, and did not honor guaranteed late check out. When I asked about an upgrade and mentioned that I was a Globalist, the front desk receptionist scoffed and said "I know." That was the beginning of the issues. What really made this stay horrible is that the heater was incredibly loud and kept me up all night because I either had to turn it off and freeze, or listen to it rumble and slowly heat up the room. Reviews claim that the room is large by Japan standards. This is false. The room was not large at all relative to the room where I am currently staying. I reached out to the front desk earlier today and have not heard anything back. A shame because Kyoto is such a beautiful city. I ended up deciding to skimp since it was just me when I should have paid for a better experience at the Ritz, Four Seasons, or the Six Senses I did see the Maiko performance that is on Tuesdays, Thursdays, and Saturdays. That was cool, but lasted all of 5 minutes.