Hyatt Regency Kyoto

This is a good hotel: well located, attractive building, delightful staff and offering good food. However there are a few niggles: The lighting in the bedrooms is poor Storage facilities in the bedrooms is limited. There needs to better organisation of the breakfast operation - the staff must be exhausted by the time breakfast is over

Wonderful experience. Smaller Hyatt and hence closer and more personalised Service than we see at other Hyatts. Very comfortable, well positioned and a very relaxing environment

Wonderful hotel with large rooms, spa and fitness facility in a quiet area of Kyoto, but still a short cab or metro to the downtown area.

I rarely write reviews, but this stay truly deserves one. The customer service at the Hyatt Regency Kyoto was exceptional. From the moment we arrived—and every time we returned to the hotel—the staff welcomed us warmly and immediately came to assist us. Traveling with our babies, they consistently helped us with the stroller and luggage whenever we came back from being out, which made things much easier for our family. They also went out of their way to help me with a product return process that works a bit differently in Japan than in the U.S. The staff patiently guided me through the entire process and even helped arrange and send the package for me. The entire team was kind, attentive, and always willing to help. The room was consistently clean, the facilities were impeccable, and the restaurant staff shared the same level of friendliness and care. It was simply an outstanding experience. My family and I are very grateful and would absolutely recommend this hotel.

You get a good impression of the hotel before you arrive. Booked guests can take a complementary taxi to the hotel using MK Taxis - just across the road from Kyoto station. This is a beautiful hotel where attention to detail is paramount. The hotel is a very good example of Hyatt Regency but customer care is of Park Hyatt quality. We got a Globalist upgrade at check-in to a Junior Suite and we were very grateful for this, thank you. Dennis Suherman, one of the Guest Experience Managers gave us a personal welcome and was helpful throughout. The suite overlooked one of the hotel’s ornate Japanese gardens. The bedroom was a good size and had a separate Japanese dining room with tatami mats - shoes off please. We did not use this for meals, but it gave good photo opportunities. We ate morning and evening in Cafe 33 at the lobby level. The breakfast choices are wide for both western and Japanese food. There is also a set Japanese breakfast - it’s worth giving this a try at least one morning. The dinner menu was also good, the fish dishes were particularly enjoyable. As Globalists we also got a complementary evening drink each day, which also helped our choice of eating in the hotel. Service was immaculate, particular thanks go to Trinh and Okki.