I left a bag at a restaurant at Kyoto Station after checking out on my way to Hiroshima by train. The Duty Manager (Mari Inoue) arranged for the bag to be picked up and sent to my next hotel in Hiroshima by Yamato courier. Outstanding level of service. Well done Inoue-san! I would also like to thank the Concierge team who were very helpful with restaurant reservations and advice on sightseeing in Kyoto.

Location is great. Service level is standard but as expected. Much better than Park Hyatt considering price vs service level.

I was a bit worried reading some of the reviews but my experience was different. The hotel is not a 5 star and the smell of an old carpet is there the first time you get to your room but after a while it just goes away. Amenities in the room are perfect. Shower and tub are excellent. Pillows are terrible so ask for more pillows if you need additional support. Hotel is close to everything. The bus 206 will take you to Gion and downtown area. It is a 10 minute bus ride from the Kyoto station. There is a subway not too far and a McDonald's for those who like fast American food. There is a cart with coffee and croissant for early risers. We took advantage of it when we started our day at 6:30am.

Outstanding location, all details were perfect. the staff is friendly and professional. the room is phenomenal with every comfort imaginable

Couldn't ask for a better hotel. Simply everything exceeded my expectations. There is a bus stop nearby so that is a convenience for people who will use public transportation.