The Ritz-Carlton, Kyoto

We were really looking forward to our stay at the Ritz Carlton Kyoto, but the experience was very disappointing. Having arrived after a wonderful stay at the new Waldorf Astoria Osaka, this hotel did not compare favorably. First and foremost, the service was distant and basically MIA for our two nights there. Unlike all other experiences at our hotels in Japan, the Ritz almost seemed intentional in their lack of attention and coldness from the staff. Even as Bonvoy Platinum Elite members, there was little to no acknowledgment of status, and honestly, no one seemed to care. The rooms and facilities are okay but could use updating at a minimum. Our worst experiences were at breakfast where the staff barely took time to seat you. The wait staff, on both mornings, only showed up to take our order and never checked back to refill coffee or inquire about the meal. On the second day, I also never returned my breakfast and eggs and could not get anyone to stop by our table to ask about the order! This was NOT up to the Ritz Carlton standards, and the team here is in obvious need of training or at least introduced to typical Japanese hospitality customs that prevail at much more affordable properties. Please avoid the Ritz in Kyoto

I've stayed at Ritz-Carlton hotels all over the world, but the one in Kyoto is in a class of its own. It has a charming atmosphere, and the staff's hospitality is incredible. The breakfast was also absolutely delicious, and I really loved the Japanese-style feel.

Our stay at The Ritz-Carlton, Kyoto was absolutely unforgettable. The property itself is stunning — elegant, peaceful, and beautifully designed to reflect the charm of Kyoto. The service was above and beyond, as always with Ritz-Carlton, but what truly made this stay special were a few incredible people who went out of their way to make our visit memorable. Lorenzo checked us in and personally escorted us to our room. He was so warm and welcoming, taking the time to get to know us. To our surprise, he arranged a distillery tour after learning about our interest in whiskey — such a thoughtful and personal touch that we’ll never forget. It was hard saying goodbye to him. We also loved the complimentary cycling tour with Berenise. She was friendly, knowledgeable, and made the experience so much fun that we immediately booked a second tour with her! Every detail of our stay was exceptional. We left feeling completely cared for and already can’t wait to return.

We stayed in a huge and absolutely stunning suite — spacious, elegant, and designed with every comfort in mind. The riverside location is beautiful, service is flawless, and the restaurants are outstanding (especially Mizuki and Pierre Hermé pastries). The spa is also excellent. True luxury that's worth every penny. Highly recommended!

My nine-year-old son and I had a truly wonderful stay at the Ritz Carlton Kyoto. Starting a couple weeks before our stay the concierge diligently worked with me on booking activities, making reservations and a babysitter arrangement. The service was truly five-star -- attentive, nice and pleasant. The activities were the best part. We did a guided bicycle tour each morning, and my son took part in kid activities as well which was a lot of fun. Special thanks to Vinnie who was so nice and really made our stay