Caesars Palace

We came to Vegas for a friend’s 50th birthday! Rose W. Gave us excellent service at the guest services desk and helped us find a room in the same tower as the rest of our group! The rooms are quite large and nicely appointed. Nice Centrally located hotel on the strip!

This is my first time at the Caesars Palace and have already determined i will be coming back. I want to give a shout out to Kiara at the front desk. I had a nighttime check in on thursday, and had the warmest welcome from her. Having her be the first point of contact at this hotel was done how it was supposed to be. She had so much energy making us excited for our weekend stay, very informative and answered all my questions. She definitely shows a perfect example on how customer service should be done. The hotel is very big but easy to learn the layout. Room was excellent, with beautiful view of the pool and mountains past the strip. Location on the strip is dead center and made it easy to walk around and not far from the monorail for faster travel.

Kiana at check in was very nice and funny. She was also very knowledgeable when we had any questions. Cesar’s is a great place. The room was very clean and big. The bath tub is huge and has water jets. The bed and the pillows are soft. We had a view of pool.

Beautiful place, we really enjoyed the whole experience. Room was spacious but there are things to consider needing replacement . Pilllows are terrible and mattress seem old and caved in. Not a good sleeping experience. Air conditioner couldn’t be adjusted to cool.

I recently had an issue with my Caesars Rewards account where one time, I had forgotten to use my Caesars credit card within the required six-month period, and unfortunately, I lost 25,000+ reward points that I earned over 3.5 years. I was very upset and thought it was difficult to recover them. Thankfully, Mr. Valino, a supervisor at Caesars Rewards Office, went above and beyond to help me. He took the time to understand my situation, explained the policy clearly, and worked diligently to get most of the points reinstated. His professionalism, empathy, and dedication to resolving the problem were truly exceptional. Thanks to his efforts, I was able to recover most of my lost points, and I couldn’t be more grateful. This level of customer service is what keeps me loyal to Caesars. If you ever run into any issues, I hope you're lucky enough to get help from someone as knowledgeable and caring as he was. Thank you again for turning a frustrating experience into a positive one!