The Cosmopolitan of Las Vegas

Staying in a pool view, balcony king room. It’s really worn, a shelf that apparently used to be in the shower is missing with just the mounts sticking out of the tile, a wall sconce broken and about to fall off the wall, the tv remote missing button making it hard to control the tv, so much mold in the shower you want to wear shower shoes, and the patio furniture is so stained you don’t want to sit on them.

I'm writing this mainly to recognize the outstanding customer service we received on our most recent trip to Vegas. We generally go once or twice a year, but I doubt that will continue. Vegas itself is just not really fun anymore - it's turned into nothing but a cash grab as everyone in town panics about the drop in tourist numbers and responds by making the experience SO MUCH WORSE for the consumer. They've tightened up or otherwise changed rules so that gambling is worse than ever and now charge utterly ridiculous prices for almost everything. I mean, you can go to the best museums in the world for generally less than 20, but everyplace in Vegas charges 50 or so. Anyway, back to the Cosmopolitan. As I said, we are not newbies to the Vegas scene and also not whales by any means, but we were treated very well by literally all the staff we interacted with. Special shout out to Wendy at the front desk who assisted with a minor issue and definitely went above and beyond. Also to the bartenders at the chandelier. We saw them pretty much daily in the mornings as this is a great spot to play a bit of video poker while having great drinks in a lovely atmosphere. After the first day they were calling us by name and remembering preferences. Generally, we were treated as VIP's, which made the whole trip much more pleasant than it would otherwise have been to the aforementioned issues in Vegas as a destination. The only issue we had is that rooms in the Boulevard tower can be loud in the evenings. The Cosmo is definitely a place to party, but we've kind of aged out of the nightclub scene. requesting a room in the Chelsea tower resolved the issue.

My sister and I were in the casino and needed some information that would help us locate the closet exit to the strip. A young man, named Jose Caparas ,who works in security, took it upon himself to escort us across the whole casino to an exit that would put us where we needed to be. He was kind, friendly and understanding in regards to two older women needing assistance. Great customer service Jose. Great employee.

I always love coming to the Cosmo when I'm in Vegas. Even if it's for one night, I always have a wonderful and relaxing stay. Stayed during EDC week, staff were friendly and they have a lot of food options. Huge shout out to Mario S. at the front desk. He was a huge help during our stay and helped me find the Art-O-Mats located in the hotel. I cannot wait to come back

I truly wanted to give the Cosmo 5 stars, but just couldn't. The room itself was amazing -- Japanese tub and balcony. Why only 3 stars? 1) Arrived early in the morning. Tried to check-in at 3pm but no rooms were available. Not a huge problem -- figured a room would be available by 4:30 or so. Nope. Closer to 6pm. :-( By the time I got checked in, unpacked, and to a restaurant for dinner (around 7:30pm) it was almost a 2 hour wait. Was probably poor planning on our part -- should have gone to dinner before the room was ready. Sigh... Then... 2) BE VERY CAREFUL WHICH ROOM YOU GET!! Or, take earplugs with you. My room was on the nightclub side of the building. Loud, booming music --- i.e., no sleep -- until at least 2am. And I mean LOUD. Closed balcony door made almost no difference. (the next day someone mentioned that the music stopped around 4am...). Thought "OK, I'll just sleep in." NOPE! Nightclub started testing the music/sound system around 9am and it continued, off an on, until noon. Vegas is exhausting, with all the walking the majority of the day and in the heat. At the end of the day just wanted rest/sleep. Wasn't to be had. Will not stay there again.