Fontainebleau Las Vegas

This might be my new favorite hotel in Las Vegas. Rooms were spacious and felt premium and luxe. Loved that you didn’t have to navigate through a casino to get to your room. Everything felt new and clean and like they want to create a high end experience. Don’t miss out of the fantastic spa—even if you just book a couple hours to soak in the sauna. Also, the gym was deluxe. I’ve never been to a hotel gym that left me speechless.

My wife and I were in town for the SEMA show. The Fontainebleau is located right across the street from the convention center, so the location was perfect. We were so impressed with the cleanliness of the hotel. There wasn't a hint of unkemptness anywhere during our stay. The beautiful floors were constantly being cleaned. Public restrooms were spotless, and our room was consistently perfect. Security was excellent throughout the hotel. I appreciated that we had to show our room keys to gain access to the elevators/rooms. In an age when customer service is all but dead, the staff in the Fontainebleau gets it. Kudos to the individual(s) that have developed their screening, onboarding and training processes. Their employees were always cordial and polite and made us feel at home. In a town where success is built on differentiating yourself from the multitude of other options, kindness and courtesy is a key differentiator. Food choices in the hotel are many, as are the ranges of cost. There are budget-friendly options if you stay away from the steakhouses. We had a great meal at the Tavern. Our waitress was Shannon and she was outstanding. Shannon is the gold standard for waitresses. Figure out how to clone her and you're guaranteed success. We got a great burger at Capones and delicious gelato and banana-cream pie at Chez Bon Bon. I would not recommend the gelato at Capones. If I had to complain about anything, it would be the fact that we were not notified at the time we made our reservation that the pool area would be closed during our stay. There was a small pool open, but with thousands of guests, the area was overwhelmed and not ever available. Overall it was a great stay.

No food options after 10pm except disgusting overpriced room service. Got charged a resort fee even though I’m local and my parking is free. Also booked through Amex fine hotels and resorts. No upgrades and my wifi is included in that so I got charged $100 resort fee for literally nothing.

I stayed in a basic ‘Bleau’ room last year and loved this new hotel so much that I kept an eye on the prices this year. I did book the basic Bleau room earlier in the year but on Black Friday a great offer came up to book a Royal Suite Best View for about $200 more than the basic Bleau room was going to cost me for five nights in December including Christmas Day! I also got an early check in as I was arriving from another hotel in Las Vegas - definitely saving the best until last. And because there had been a mix up cancelling the other booking the reception clerk waived the early check in fee so I was in my suite and unpacking before 11.30! The suite was lovely, I was on the 66th floor and had an amazing view overlooking the Sphere which is just what I wanted. I paid $75 for a late check out (3pm) as my flight was in the evening. There is a smallish shower room as you walk into the suite, I guess if you have visitors it’s better than them walking through the bedroom. Then a large mirror with coat hooks before you enter the living area. There is a small kitchenette area - like most Vegas hotels no coffee maker or kettle but as well as the mini bar there is a large chiller draw to keep your own food cool, and more cupboard space than you would ever need. At the end of both the living room and the bedroom is a large picture window and the sun was streaming through when I arrived. The sheers and curtains are both controlled from panels on the walls. The door to the bedroom is off the living room and it is larger than the living area with a big wardrobe, chest of drawers, another couch and another table with two chairs, as well as the huge bed. The lighting and curtains are all controlled from wall panels however one thing I found out was that these operate on their own if they think the room is vacant. A bit spooky! Off the bedroom is a huge bathroom with a very large bath, shower, double sink and another toilet. The towels are large and appeared quite new. One improvement since my last visit is that the shampoo, conditioner etc, which had been in rigid plastic bottles and had been challenging to use have all been replaced with pliable plastic containers. Still the same gorgeous scent though. There was also a mini loofah in each of the bathrooms and in the main bathroom there was toothpaste, mouthwash and razors. Room service is a bit random, seems to happen late afternoon even if you ask for it earlier. And I kept being left more towels and water than I could ever use but they did not replenish the shampoos etc. Also the turn down service was very random. It only actually happened on one of the nights of my stay. I saw the person doing it on a second night and just asked him for one of the delicious chocolates that they leave, but they had run out!! And they don’t sell them in the hotel shop which I think is a missed opportunity. The water pressure in the bathroom was excellent. The bar and restaurant choice which includes a food court is excellent in the Fontainebleau and the spa is the best I have ever been in in Las Vegas. People complain about the location and it being too far north of the Strip but there are both north and southbound bus stops outside the hotel and I had no problem getting an Uber or cab when needed. One of the pools was open although it was December and the main pool had been replaced with an ice rink. This was very popular particularly as the Cosmopolitan didn’t have an ice rink for the first time in years. They were showing free Christmas films too although it was quite chilly the night I went. Another bonus is that when I went to the Reward desk I found out that I had two $100 dining credits - one from 2024 when I did not realise I had hit silver, and another from this year. As well as $88 resort credit on my card and I am not a big gambler. The Fontainebleau rewards programme seems quite generous when compared to the MGM properties where I have stayed previously. This is a fabulous hotel and if I come back to Las Vegas (as I have done every year for the last 15 years!!) I will be looking to stay here again.

If you are a FHR member and utilizing your benefits beware of this hotel! We booked an upgraded desert view room and we got a room on the 3rd floor with the view of the roof and HVAC with the desert mountain far away. (See photo). No bottled water at check in. The breakfast for two credit is only available at la Fontaine restaurant and when we walked down there at 9am although the restaurant was only half full the hostess informed us their next available table was at 12:30 (convenient after the 12:00 deadline to use the credit). They did not note the 4pm checkout benefit on our reservation so housekeeping manager knocked on our door at 11:30 to ask when we were leaving the room. The ice rink was closed due to bad weather then not open until 2pm. The ride share pick up points are a trek so if you are dressed up you will have to walk a long wait to get there. The hall of excellence is $35/pp for a small exhibit. The hotel itself is far from the main strip and there are very few stores to browse and a small food court with limited offerings. It’s a pretty hotel and nice room itself but the service from multiple staff members left a lot of be desired. The casino cashier guy looked like he didn’t want to be bothered when I went to go set my pin on my card. Overall a disappointing experience. The palazzo Venetian was a much better choice!