NoMad Las Vegas

Excellent experience. The room was clean and comfortable with plenty of living space, although storage space was limited. Good air conditioning. Housekeeping was prompt, timely and thorough. Views of the mountains and the southern part of the strip. The Reserve is separate from the Park MGM, so it was quiet and well appointed, with a separate check in. We attended events at T-Mobile arena which was a short walk. Non smoking hotel and casino a definite plus and relatively rare in Vegas. Restaurants were all great- Primrose for breakfast, Bavette's for dinner and/or drinks, Juniper for cocktails, Eataly for a variety of Italian food, even a Starbucks. The staff was friendly, helpful, and customer-foucsed. A couple of problems on check in with room keys were quickly resolved and appropriate compensation provided. It is not inexpensive but provides good value. We will be back.

This was my first visit to this hotel since it was rebranded due to the sale of the NoMad brand to Hilton. Honestly, the only thing that changed was the signage. I had hoped they would "brighten up" the top floors of Park MGM, both in the hallways and in the guest rooms. It's exceptionally dark, even with all the room lights on. The electronic check-in seemed to work fine, and my phone allowed me to select the correct floor on the elevator. However, when I got to the room, the door would not unlock with my phone. I had to visit the front desk for a physical key. They re-sent the electronic key to my phone, but it still didn't work. A minor annoyance, though. I love the "Central South Strip" location, which is very convenient to a lot of retail experiences. It was also fun to see "Bruno Mars Day" celebrated, where they honored the singer with a parade, renamed Park Ave. to Bruno Mars Blvd., and of course, listened to some of the performer's repertoire. I absolutely love the fact that they completely ban smoking in the casino as well as the hotel. I'm surprised none of the other casinos have gone smoke-free yet. MGM Rewards made my trip possible - the room was comped, and I was given substantial resort credit as well. I think I wound up spending only $80 in gratuities during a four-night visit. Thanks, MGM!

This is an interesting hotel. It is nice to have a small boutique setup within a larger hotel becuase it makes check-in quicker and service easier. We had good service and the rooms were comfortable. The gym was fine - not as nice as the really high-end casinos, but good enough for sure. The Park MGM casino is fine and has some good food. Rideshare, taxis, the lobby, the gym, coffee, etc. are all very convenient and close, which is really great compared to other casinos. The only thing that was not ideal was that the room and bathroom was smaller than it is at some of the other nice casinos.

Wonderful amenities, kind of an older school luxury decor and furnishings, great artwork. Quiet, comfortable and an unexpected luxury. A couple of small problems, like no switch to turn on one of wall lamps (the knob was unscrewed and no way to turn the remaining screw that holds the knob due to the older styling of the knob). Very nice to have a very good coffee maker in the room, something that has dwindled away during and past COVID in higher end hotels. I know, everyone can travel to the lobby (or wait for room service), walk about a mile in these larger properties, and wait in line for Starbucks, but we like to start our day off with coffee in the room before journeying around a lot. We enjoy the location/rooms of the regular Park MGM, but now that the Reserve Park MGM (formally Nomad) is part of the Marriott/MGM array it was a very pleasant and relaxing surprise for us. Loved the in-room coffee.

My experience at The Reserve at Park MGM was deeply disappointing, especially considering this was meant to be a special anniversary trip. As an MGM Platinum member celebrating our anniversary, I expected a higher level of service and proactive accommodation. Unfortunately, that standard was not met from the beginning. We were able to check in early around 11:00 AM, which I initially appreciated. Upon arrival, I requested a crib and additional towels from the bellman. He assured me he would personally handle it. We then left the property for an outing, expecting the room to be properly prepared upon our return. When we returned around 3:00 PM, neither the crib nor the towels had been delivered. After waiting and realizing nothing had been addressed, I had to personally go down to the front desk to resolve the issue. At that point, I was met by a Hotel Operations Manager who was clearly trying her best to mend the situation. Her efforts were professional and appreciated. However, by then, the overall experience had already begun to deteriorate. Despite her sincere attempts, it became clear that there was nothing the property could realistically offer that would change the circumstances or restore the tone of what was meant to be a special anniversary stay. Ultimately, she assisted me in switching my entire comped stay to another MGM resort, which I appreciated. She also ensured that my same resort credit and freeplay would transfer to the new property. Upon checking into the second property, there were no upgrades available. However, the receptionist acknowledged my MGM Platinum status and proactively offered an additional $100 resort credit since she could not extend an upgrade. This gesture was highly appreciated and felt like a night-and-day difference compared to my experience at The Reserve. Unfortunately, the issues did not end there. When I checked my freeplay, it had not been reset or transferred as I had been told. The second property informed me that they were unable to correct it and advised me to contact The Reserve directly. I contacted The Reserve and initially, the manager stated there was nothing he could do. After a second call and further discussion, he was eventually able to apply a small amount. By this point, I was extremely frustrated that so many missteps had occurred and that the tone of the trip had been overshadowed by repeatedly trying to fix problems originating from The Reserve. It genuinely felt like the entire trip became centered around resolving issues that should have never happened in the first place. To their credit, two Hotel Operations Managers at The Reserve were involved and both attempted to make things right. I do appreciate their efforts. However, the accumulation of service failures and miscommunication created a disappointing experience overall. In the end, I thanked the second manager for his effort and told him this was the first interaction out of many where I truly felt like a valued guest and that someone was going above and beyond. Additionally, the overall interaction at The Reserve did not reflect MGM Platinum level service at all. For a premium-tier experience and a milestone anniversary trip, the service fell significantly short of expectations. At least management did honor returning my comps, which I appreciated and felt was the appropriate resolution given the circumstances. However, what was meant to be a celebratory anniversary trip ultimately turned into a frustrating experience spent resolving service failures. I had high expectations for The Reserve at Park MGM. Unfortunately, this visit did not meet those expectations.