The Venetian

The best hotel in Vegas so far. I have been to many casino hotels in Vegas. Room is spacious and well decorated. Casino may be smaller than other places but amenities are top notch. Many nice eateries inside and nearby. Pharmacy and shopping center are very close, walking distance. Highly recommend.

The Venetian Resort is a grand and visually stunning property with well-designed rooms and excellent security staff. However, my overall experience was deeply frustrating due to multiple service lapses, poor communication, and inadequate support — especially when traveling with senior citizens. 🔹 Incorrect Room Assignment Despite Senior Guests We were initially checked into a room that was far from the café and main dining areas, despite clearly booking with senior citizens who have mobility issues. The front desk upgraded us — without informing us that it would mean being placed much farther away. I had to call Guest Services, and although I was initially told room changes were not possible due to full occupancy, the representative worked hard to help. She ultimately arranged a room closer to the amenities, as per our original needs, and canceled the resort fee as a kind gesture. I truly appreciated her empathy and follow-through, even though this correction shouldn’t have been needed in the first place. 🔹 Incorrect Charges Upon Check-In When we entered the room, we found refreshment charges already billed to us, even though we had just arrived. While the charge was removed, this mistake created unnecessary tension at the very beginning of our stay. 🔹 Grand Lux Café – Ignored Dietary Restrictions & Rude Staff The in-house Grand Lux Café ignored my clear dietary restriction (lactose intolerance) and served food that made me sick for an entire day. They also charged me twice for the same breakfast, which took 2.5 days to resolve. On July 22, I spoke to Tony, who was not only dismissive and unhelpful but also rude. Despite seeing proof of the billing error, he said: “I’m giving you the benefit of the doubt and refunding the money.” His tone was condescending, and I hope the hotel reviews call recordings to understand how poorly the situation was handled. 🔹 Overnight Construction – No Functional Bathrooms from 11 PM to 4 AM Due to construction inside the hotel, the toilet and shower in our room were non-functional between 11 PM and 4 AM. For a luxury property, this level of inconvenience and lack of proactive care is unacceptable, especially for guests traveling with elderly parents. 🔹 Checkout Experience Though the checkout process itself was smooth, the stress caused by these recurring problems lingered. Our time at the hotel felt more exhausting than relaxing. ⸻ Food & Shopping Highlights Despite the issues above, some experiences were enjoyable: • Curry Pot (in-house food court): A great choice for Indian meals. • The dal makhani platter had a fresh, home-cooked feel. • The masala dosa was delicious, though a bit spicy — perfect for spice lovers. • The masala chai was exceptional — rich and comforting. • Aloo and paneer parathas were tasty — though made from frozen ones, they were satisfying for a quick meal. Freshly made would have been better, but understandable in a food court setting. • Ice Cream Shop in the Grand Canal Shoppes was a sweet treat — tasty and refreshing during a walk through the gorgeous indoor canal. • I also did some light shopping at Skechers — found adorable caps for both my parents, and the variety was impressive. ✅ What Was Good: Security Staff: 5/5 — extremely courteous and helpful • Room Ambiance & Decor: Beautifully maintained • Guest Services (room correction & resort fee waiver): Much appreciated • Curry Pot & Ice Cream Shop: Great food options inside the resort • Shopping at Grand Canal Shoppes: Enjoyable selection, especially at Skechers. ❌ What Went Wrong: • Wrong room placement despite mobility concerns • Incorrect refreshment billing • Dietary restrictions ignored • Double billing and rude handling by café staff • Overnight plumbing issues • Lack of upfront communication and guest-centered service Bottom Line: While The Venetian has the look and feel of a luxury resort, the lack of attention to guest needs, poor coordination, and unacceptable in-house cafe staff behavior made this trip far more stressful than it should have been. Luxury is not just in marble floors and ornate ceilings — it’s in how a hotel treats its guests, especially when things go wrong. In that area, The Venetian fell short.

Stayed at the Palazzo which I recommend over the Venetian. Staff were especially helpful, particularly Ricky in the arrival/bell area. Would stay here again for sure.

The hard product is not too bad, but the soft product is seriously lacking. Given their size, I don’t think the Venetian has any interest in providing an actual 5 star experience- it is all about what they can get away with and what corners can be cut, with no real interest in customer experience. So there is no turn down, not enough amenities (only set up for two in a room for four and had to battle to get anything extra), rooms aren’t cleaned properly (used glasses left in place for example), phones aren’t answered (only one of the phones even worked), TV didn’t function fully (and when we asked it be fixed they simply agreed it didn’t have the functionality it should and that was the end of it - no hint that it should be fixed or replaced, clearly demonstrating their attitude on customer care), no tea or coffee making facilities ($40 charge - plus delivery and tip no doubt, if you want it), leaking shower, pull out sofa made up poorly so it was cold and uncomfortable and when we asked for a duvet like the beds have, we were told that isn’t policy and instead they simply left us another blanket to make up the bed ourselves)… the list goes on. It’s Vegas - I don’t expect them to do it just for love, but I do expect a certain bare minimum of care when a property purports for be 5 star - and the Venetian simply didn’t provide that. I have stayed multiple times before and not had the same poor experience. Not sure if this is just part of the same “service” culture that now seems to expect 20% on top of everything without having to put in any actual service (ie if all resorts are now like this) or it’s just the Venetian. Either way, I wouldn’t stay again (not that they will care - because customer care clearly doesn’t figure in their corporate strategy).

This hotel deserves a 10/10 star rating because everything was so amazing from the interior ,exterior , staffs , rooms ,food and all everything was perfect and so easy , having access to all pools , was amazing , the staffs were so helpful , house keeping was excellent, gondola rides were magnificent …. I could go on , my girls and I arrived early and our suite was already ready for us and also at checkout we weren’t rushed or anything but asked to check out at our convenience .. everything about this resort is absolutely amazing we definitely will be back ❤️❤️❤️❤️