The Venetian

No one willing to help you here. I found my stay here very frustrating for a number of reasons. I do have to say, my room was ready quick, so things started great, but it went down from there. I elected to upgrade my room for approx $60, not sure it was worth it. 1. Worst side of the tower with the endless construction all night long. All I heard was a jackhammer going all night. I am not a light sleeper, and I hardly ever have noise complaints, but I had the worst sleep of my life. I did phone in the morning to see if they would be willing to compensate a little or help me out with a late check out that day. 2. I called to ask for late check out due to the noise and needing to sleep longer before my flight, they did extend a little, but not enough. I didn’t ask for a refund, I wasn’t looming for that, but just some help with a late night flight and not wanting to deal with the 2 hr bell desk line (yes, huge line to drop bags with like 2 people working it …. Brutal). The easiest thing they could have done would have been just to comp me one night and this review would be much more positive. It’s the offseason, I cannot even imagine how much of a gong show this place is when it is actually busy. 3. Huge bell desk line …. I just wanted to go sit by the pool for the rest of the day before my flight … wow this was difficult. They wouldn’t let me bring my luggage to the pool … okay I guess I kinda get that … but then have a bell desk by the pool also!! Problem solved? No, so I had to walk so far back to the lobby and wait in the 2hr bell desk line (okay maybe it wasn’t 2 hrs but it was a long time … brutal). So by the time I get my bags stored and back to the pool, now there are no seats where I wanted to be in the sun (there was when I got there first). 4. Inaccurate pool operation times. Website and directory says closes at 5, nope closes at 4 apparently… not sure why. So at 2:30 I go order food by the pool? Nope can’t take my order b/c they closed food due to closing early at 4 …. What?! Why?! It’s 2:30? How can you not get me some chips and salsa still??? So now I’m hungry and irritated even more. It’s warm, sunny clear day, why 4?! The entire time while I’m asking for help, the response is not customer service worthy. I’m not a rich person, so I don’t matter to this place. So I’ll sit it out at the pool, hungry and hope for better after 4:00 … but my hopes are not high. Better off at the Cosmo, Aria, Caesar’s etc where they actually try to help and solve problems, no matter how much $$ you have. Doubt I’ll ever stay here again.

Liked the quick easy check in and assigned to very nice quiet room in the tower. The pool was clean and inviting. The hotel team members i interacted with were friendly and helpful. Had several great meals at the hotel, no reason to leave. Loved the daily room cleaning and comfortable bed and huge bathroom for getting ready.

I guess when you entertain thousands of people each year you're bound to have a few customers who are not happy with their stay. But for the life of me I cannot understand how this amazing hotel has a 4.3 rating. We've stayed there 8 times now in the last 18 months and absolutely LOVE this place. My Wife and I will never stay anywhere else. Period! Enjoy!

Susana at Check In was THE BEST! She helped get us in and was the most helpful weve ever experienced!

Loved the suite and my experience was wonderful.