W Las Vegas

We were upgraded from the Mandalay Bar when we checked in. Our room near the elevator was noisy all night and no one told us here would be construction down 3 levels in the morning. Really hated the hotel compared to the Encore where we always stay - but stayed here because of the Licensing Show. Would not ray here again. It was very Smokey in the casino and was hard to stay there to gamble.

Terrible experience from the get-go. Checked in via the app at 3:30pm and waited for the update status to change. It's now 11pm and my room (that was booked 4 months ahead) was still not available. Went to the front desk and their excuse was they overbooked so no rooms w/ 2 queens I paid for was available. No apologies from the manager Jasmine nor even showing her face. She hid like a coward and had the nerve to not approve a simple room upgrade that was available so that my kids and I could get checked in at this late hour. After the longest time they put us in a room "temporarily" that had one bed and offered a roll-away bed. Assured us that we would moved the next day to the 2 queen-bed room. Never called us. Called down and they said no they won't move us. Ok, so to not ruin our vacation, we just stayed and didn't bother going back to the front desk to complain. End of trip and check-out...guess what...they billed us for the roll- away bed! LOL Of course had to call to get it removed from the bill which they did. Unbelievable. Poor management by Jasmine! This could've been such a simple fix to smooth things out for us as long-time guests (over 20 years of staying at Delano which is now The W). Never had issues when it was The Delano. This is why hotels go under, not because of slow tourism, it's because of crappy managers like Jasmine that don't resolve simple issues.

Been staying at Mandalay bay and Delano (as well as when it changed to The W for many years but for my 50th birthday decided to come to Vegas and stayed at the W (previously Delano). This is the last time we will ever stay at this hotel. They don't seem to be in the hospitality industry anymore. It's 11:30pm after we did the mobile check in since 3:30pm and they still don't have our room ready. I paid for 2 queen bed, they said they only had a king left which is not what I paid for. The manager named Jasmine seems to be tone deaf. Won’t be long before hotels like this go out of business when they have the wrong people in managment. She never came out to speak with me to address the problem nor make things right. Thier excuse was they overbooked. I booked this room 4 months ago and they said that doesn't matter. Service has definitely gone downhill. I'll go back to booking at the Bellagio and the Venetian.

We love this property. The rooms are spacious. The staff is excellent. They are undergoing major renovation of the lobby area. It is cramped and noisy to walk through. There is no place to get food or beverages in the lobby. You have to walk through the building chaos to get to Mandalay Bay and the casino. If I had paid full price it would have been disappointing. Just be aware that the much needed renovations are going on until fall. Cannot wait to see the finished space.

We’ve stayed at this hotel at least 10 times when it was the Delano. Now it is the W. hotel and it was absolutely awful. While they’re doing construction, they took away the restaurant, the coffee shop, and the bar. Not only that the service has really tanked. We requested housekeeping and left for the entire day and came back and they never came at all. Every time we would request for an item that we needed they would bring something completely different to the room and not even close to what we asked for. We paid for late checkout, and then we were sent multiple messages that we still had to check out at regular time and then called the front desk to verify that we were getting what we paid for and after much confusion, we finally got the late checkout, but it was a big fight to get what we already paid for. All the things that used to make this place special are gone. In addition now that you can walk to the stadium it’s just completely mobbed -the line to get a Starbucks at Mandalay Bay is about an hour long. This used to be our favorite, but sadly we will never return.