The Wigwam

We had a great time on our little staycation for the weekend. The spa was nice, needs updating but it was nice. The grounds are beautiful, golf courses are stunning. The resort really badly needs a facelift but overall it was a great resort. I would love to come & stay again.

Promised a garden view and got a parking lot. The only dining experience we had the food was absolutely terrible with a high price tag. There was no pool side seating available but you can get high priced cocktails. We did do a round of golf and that was fantastic.

The resort and all of its amenities are beautiful. Everything is so well kept and clean without losing its charm. We had a blast spending our honeymoon weekend there. The only downsides was the noisy in room AC unit (but I’m a light sleeper so this may not bother others) and that the door connecting our room to the adjoining room was not sound proof so we could hear our neighbors at times.

My friends and I arrived at the Wigwam July 18th around 10am. We had a day planned of lounging by the adults only Oasis pool before spending the night in our poolside suite. As an added treat, I had called days prior and reserved a cabana. I was informed that for the cost, we would be provided waters, chips, salsa, and guacamole, a fruit platter, pool noodles, and frozen treats. The cabana hours would be 11am - 5pm Upon checking in and taking our items to our room, we finally arrived to the pool around 1030am. I was surprised to see that there were only 2 cabanas available at the Adult pool. Additionally, they were nothing more than a lounge bed surrounded by TORN curtains. When it hit 1050am and we had not seen either cabana being set up, I walked to the bar and spoke to the ONLY employee working to inquire. Thomas stated he did have the reservation and would be getting the cabana ready shortly, as he was filling drink orders at the moment. (The hotel was completely booked due to a concert in town and the pool Was very busy yet Management only had this one man, Thomas, working). Thomas was finally able to bring waters and close the curtains to one of the cabanas but, again, due to him being the ONLY employee, I had to go up and inquire about our food. Once the food arrived, the salsa and guacamole provided was a single serving (not really shareable). The “cabana” had no fan, no mini fridge to keep things cold, no television, etc. Definitely nothing like the cabanas of other RESORTS around the valley. We finally decided to order some lunch. On a Friday afternoon, though, you must order your own lunch by using the bar phone. We never did receive the pool noodles or “frozen treats” that I was quoted as coming with the cabana. So $250 for some torn shade, chips, waters, and fruit isn’t at all worth it to me. That’s when I was then able to look at the pool. The pool itself also needs a renovation. Pool tiles were missing and grout was falling apart. The furniture and umbrellas were all metal. And in the Arizona heat, that gets HOT. And due to the lack of employees, another patron kindly assisted us with moving our own umbrella. Overall the room was very nice but this establishment is poorly managed and the adult pool needs a complete renovation. If the Wigwam can renovate its pools and bring them up to the standards of other resorts AND adequately Staff the pools, then I would consider staying again in the future. Until then, I’d recommend looking at other resorts if you’d like to spend any time by the pool, ESPECIALLY if you’d like a nice cabana as a reprieve from the harsh AZ sun.

I'm glad that I discovered The Wigwam Resort for a Phoenix local "staycation". I describe it as a historical place with modern amenities!