This is a tired 4 star hotel claiming to be a 5 star “leading hotel of the world”. Italian chic? The lustre has worn off. Shabby round the edges, jaded decor and fittings. Seems like it needs a refurb. Service standard have dropped for sure. Better presented hotels are widely available for less £££ but relying on its prime location opposite Hyde Park isn’t doing it for me.

We have stayed at the Baglioni Hotel in Kensington many times and our experience has normally been perfect. Recently, we booked for a 2 night stay. We had driven down from The Cotswolds. Upon arrival, we walked into reception and were totally ignored by the receptionist. She eventually acknowledged us and asked us three times for our surname. She then asked us for our passports!!!! We explained that we had only travelled from The Cotswolds so hadn’t packed our passports. My Husband asked if the doorman could park our car which happens every time we stay. She knew absolutely nothing about this service the hotel offered. A man in a suit appeared and was very reluctant to help with our luggage and also seemed unaware this service was offered by the hotel he worked in. Check-in was 2.00pm and our room was not ready. Both doormen seemed to be on their break at the same time. Eventually, the regular doorman, who we know, apologised unreservedly and went to park our car. This was the worst check-in at any 5 star hotel we have ever experienced and considering we are loyal and regular guests was disgusting. The rooms are not being maintained to a 5 star standard. My husband and I stay in 5 star hotels all over the world and my recommendation to you is to train your reception staff to have manners and deal with customers respectfully. Basically, this is NOT a 5 star hotel anymore. We will certainly never be returning.

The Baglioni London hotel is a fabulous 5 star hotel. The rooms are gorgeous with incredible appointments. The stellar staff goes above and beyond to please. We had a wonderful stay! The restaurant food was outstanding and the wait staff was terrific.

We stayed for 1 night for a gig at the Royal Albert Hall and chose this hotel due to the close proximity to there. We drove from Sheffield, parked in the Q-Park Park Lane, and had a nice 30 minute walk through Hyde Park to the hotel. The surrounding area was very nice, clean and quite peaceful for London and was lovely to have a nice walk through the parks and around Kensington Palace. There were plenty of shops and restaurants within a few minutes walk. We were upgraded to a Junior suite which was amazing! Large room with a walk in wardrobe, seating area and balcony and a huge bathroom with bath, separate shower and 2 sinks. Shame we were only staying the 1 night. Breakfast was lovely and had plenty of choice including 1 hot dish to order; I had Eggs Benedict which was delicious. The staff were all helpful and friendly. Overall, a very nice stay in a city!

Flawless. A great value in a very expensive city. I will stay here again and again. The service is star. Highly recommend. The location is really convenient. And the breakfast is what you expect in a 5 star hotel. I am a long time LHW member and it is a great program,