I wanted to spend my last two nights at Dukes on my visit to London and was told it was kind of expensive but a very comfortable hotel and I wanted to try the Dukes bar. I found that staying at the hotel does not give you access to the bar and you just have to wait like all the other tourists so I did not even try. I had a very nice room which was comfortable the first night but the A/C failed and my room the second night was very hot and uncomfortable and I got very little sleep before leaving for the airport. I don't see any reason to try this hotel again when there are so many other great hotels nearby.

Dukes is always outstanding. Great history and best Martini Bar in London. If you are a "walk-in," there is generally a wait. It is best to call ahead and make a reservation. In addition to the taste, the preparation (at your table) and the serving are outstanding.

Friendly staff, with great customer service, as you would expect on this side of London. The hotel decor is fit for the area of Westminster The room was a good size, the bathroom was spacious and the bed so comfortable. The hotel is tucked away from the busy noisy Mayfair so you should have a good night sleep

I want to give a score of 3.5 but that’s not possible. A warm and friendly welcome from reception which was avery good start and I was allocated a luxury room, 218 , if I recall correctly. A very pleasant room with a good sized bathroom. Hotels should be all about sleep quality and this was not the case given the room was not double glazed and close to St James Street with traffic noise all night. I had to switch off the air con as that was so noisy it almost drowned out the traffic ! Unfortunately I had no ear plugs so stuffed toilet paper in my ears! The mattress was too hard for my liking, not a real complaint because that’s a personal matter of opinion . However was disappointing ,my omelette was so pale it was almost white , rubbery and tasteless. Staff were very apologetic on leaving . Oh and yes it’s frustrating being a guest not to be able to drink in the bar at 6pm - you have to book. I did manage to get in and have a glass before bedtime at 10.30pm !

Why not 5? The rooms are a little small, but that should take nothing away from the quality of the staff, service and ambiance. We ate breakfast and evening dinner in the restaurant. The bar was shut when we were there but the staff were happy to guide to external bars or the restaurant bar. I had one small issue which the hotel dealt with quickly and without fuss. This is all you can ask . My guess is things do not go wrong often here given the overall quality you can feel