Hotel Cafe Royal

The events team at the hotel had just days to accommodate a group of 16 of us for a 3 day business meeting due to the unexpected cancellation of another venue. Danielle Holder and her team did not disappoint and my delegates all commented that the venue, the service, the staff, the meeting rooms, the food were amongst the best they had experienced. A special mention for the events team: the two Michaels, Ana, Christina and Ollie all of whom applied an incredible attention to detail. Nothing was too much trouble and the level of professionalism they displayed truly was first class. Add to that the standard of the hotel itself, there really was nothing we could fault and we will definitely return.

I just stayed the weekend to try this historical property steeped in history. The spa is off the charts in terms of gorge pool and jacuzzi and steam rooms They offered complimentary fitness classes with great instructors Rooms modern and luxe The grill room is opulent and takes you back in time with tremendous food Great staff everywhere Champagne upon arrival And more It’s you like a tip to the past and really feel London but with fantastic amenities Go!!

TL;DR: review: True hospitality isn't dead and Hotel Café Royal proves it.Our 15th anniversary stay at Hotel Café Royal was everything I hope for in an aspirational, spoil-you-rotten, live-like-a-celebrity trip. From the junior suite upgrade and thoughtful anniversary treats to the exceptional concierge, luxurious spa, and even small touches like high-quality toiletries and flawless turndown service—every detail exceeded expectations. FULL review: From the moment we arrived, the service felt both effortless and extraordinary. Anas, our luxury transport driver, set the tone with his warmth and professionalism—AND kindly saw us back home on our return airport transfer, as well! Johan greeted us at the door with a genuine smile and clear enthusiasm for the hotel’s history—giving us a thoughtful tour and introducing us to our room. Andros handled every door and every bag with a smile, making us feel instantly cared for. On departure day, Mustafa managed our bags, transfer, and final details with impressive diligence and precision—keeping us perfectly updated on the timing of our luxury car service and making sure everything went off without a hitch. We were thrilled to be surprised with a complimentary upgrade to a junior suite as an anniversary treat. Romantic sweets were waiting for us—along with fun Ascot-themed confections that made us laugh. The room itself was another reason we chose Hotel Café Royal—I fell in love with the playful, swinging 60s vibe of the wood-paneled suite, which made me feel like a mid-century superspy living my best glamorous London life. The minibar snacks, especially the indulgent candied nuts, were such a treat. Room service exceeded every expectation—the Thai veggie green curry and Japanese chicken sando were sensory delights. Breakfast was equally memorable, with a scrumptious bircher muesli and refreshing carrot and green juices that felt like just what we needed to start the day right. The Akasha Spa was another highlight—luxurious and deeply relaxing. I had an amazing deep tissue hot stone massage that left me completely restored, and the lovely dry hammam was the perfect way to unwind afterward. Plenty of amenities, flawless daily cleaning and turndown, and YES even two-ply toilet paper! I may sound silly, but the fact that Hotel Café Royal doesn't cheap out on even the smallest details highlights their commitment to your comfort. The in-room shampoo, conditioner, and body wash were all high quality—none of that overly drying stuff so many hotels still use. So many places have cut corners or scaled back post-pandemic—avoiding turndown service, limiting housekeeping, stocking fewer in-room snacks, or swapping out linens and toiletries for cheap alternatives. Hotel Café Royal did the exact opposite. They leaned all the way back into the art of hospitality, reminding us what great hotels used to be… and proving it’s still possible when a property really cares. The concierge team went above and beyond—securing last-minute Michelin reservations, handling every random question and request with patience and care. I probably didn’t need to plan an itinerary at all… theirs would’ve been better anyway. I love booking what I call “aspirational” vacations—where I pretend to live like a celebrity for a few days. Hotel Café Royal made that whole dream feel completely real. They treated us like royalty and made this anniversary more magical than we ever could have hoped for!

Our family stay at Hotel Café Royal was simply outstanding from start to finish. This isn’t just a hotel—it’s an experience in luxury, warmth, and true five-star hospitality in the heart of London. The location is unbeatable—right between Mayfair and Soho, steps from Piccadilly Circus and Regent Street—but what truly sets Café Royal apart is the exceptional staff. We’ve traveled extensively, and we can confidently say this was the best concierge team we’ve ever encountered. They were knowledgeable, proactive, and incredibly thoughtful—offering fantastic recommendations for family-friendly restaurants, activities, and even helping us secure last-minute reservations. And we must mention the best bellman in London—kind, professional, and always ready with a smile and helping hand. From assisting with our bags to making our son feel special and welcome, he was a standout and a highlight of our stay. Our suite was stunning—spacious, beautifully designed, and incredibly comfortable for a family. The attention to detail was second to none, from luxurious linens to the thoughtful welcome amenities for our son and my husband and I (Veuve Clicquot Champagne). It was a perfect balance of modern elegance and cozy retreat. Dining at the hotel was a treat—every meal was delicious, beautifully presented, and served with grace. And the spa and pool were the perfect way to unwind after busy days exploring the city. Hotel Café Royal delivers true luxury with heart. It never felt stuffy or overly formal—instead, it was warm, inviting, and incredibly family-friendly while still offering all the glamour and refinement you’d expect from a world-class property. We left with unforgettable memories and full hearts. Our family can’t wait to return. Thank you, Café Royal, for setting a new gold standard.

I recently stayed at Hotel Cafe Royal in London, and I am compelled to share my wonderful experience, particularly due to the incredible service provided by Mr. Von. This was my first time at this hotel, as I usually stay elsewhere, but Mr. Von's exceptional hospitality truly set this visit apart. He was genuinely kind and helpful throughout my stay, making me feel valued as a guest. Thanks to his efforts, I was able to secure a fantastic upgrade at a very low cost, significantly enhancing my experience. I also want to thank Mr. Valentin for his assistance with the upgrade. Together, these two gentlemen made my stay not just enjoyable but truly remarkable. Hotel Cafe Royal exceeded my expectations, and I can't wait to return. A heartfelt thank you to Mr. Von for making my stay so special—I highly recommend this hotel to anyone visiting London!