In general, hotels aren't what they used to be and there's no better example of this condition than The Churchill. After 11 years since my list visit, was eager for a two night stay after sailing to Europe. However, like other hotels were I have used points during the past year, the room we were provided was dark, the window faced an exhaust vent, the request for a quiet room was met with being placed next to a laundry service area where the staff let the door bang throughout the morning, there was no room service offered, we were charged 15 pounds for one and a half cups of coffee, double the price for larger servings at Shot, down the street. The bar has restrictions on using a laptop even though we weren't using sound and wanted to make reservations for Brussels. On the positive side, the experience at the restaurant for dinner was quite impressive in terms of quantity and quality of the food, the concierge desk is top notch and exceeded expectations, and Rama, the door man, is a treasure. He directed us to a little breakfast shop around the corner that became our regular morning routine.

Rooms are very outdated. Not a 5 star experience in any way. Quality of food at breakfast was very poor. Doormen operating but not sure why they are there. They certainly don’t open doors. Staff generally seem under qualified and incapable. I have previously been a platinum Hyatt card holder, and used to feel like I was treated like royalty. Now it feels like a travel lodge. However, my biggest complaint is then the outrageous “discretionary service charge” that was added at the end of my stay. I tried to check out online and there was no way to remove this totally unwarranted extra charge. Daylight robbery. It forced me to check out at the desk and enter into an embarrassing conversation with the receptionist. These charges should be illegal in my opinion, and are nothing more than an unofficial tax. I made my feelings quite clear at checkout and asked him to pass my complaint on to management. Whilst he was polite, I am sure this will not have happened. I will not, nor any of my business employees, be staying at the Churchill again.

Wonderful hotel centrally located near the Marble Arch. Walking distance or short train ride to many point of interests. Hotel Staff and service was excellent and they were able to anticipate our needs. The garden green space across the street is a beautiful space to enjoy a calming green space outside in the middle of the city. Highly recommend this hotel.

We stayed here during Spring Break 2024 with my husband and 3 kids. This is one of the best Hyatts we have ever stayed at. From the moment we checked-in, we received such great service from Tomas and Divya. Our rooms were close to the Club lounge and they brought us a rollaway bed before we even asked for one. My kids loved stopping by the lounge for candy and drinks. On the first day, they left coloring books for the kids, as well as bathrobes and slippers for the kids. They also sent some snacks to the room. We visited the Club nightly for drinks and heavy snacks - on a few nights, that was our dinner. We also loved the downstairs buffed breakfast and there was a huge selection. My kids have food allergies and the staff was very helpful with checking ingredients. I would highly recommend this hotel to anyone going to London who wants a central location. The staff couldn't have been better, the Globalist benefits were amazing and we really felt like the Churchill was our home away from home. We will gladly stay there on future trips.

Amazing staff members and great location. Many places within walking distance to visit near the hotel. My family and I were greeted with a warm welcome. Overall, my stay was amazing and I am sure I will be back again.