The Kensington

The hotel is lovely, staff were extremely friendly and thoughtful, breakfast was great, afternoon tea was elegant, and the location is both fun and convenient. Would absolutely recommend!

My mom and I stayed at The Kensington in December for a special mother–daughter trip to London, and it was truly unforgettable. From the moment we arrived, the service was exceptional — especially from Boyan, the Front Office Manager. He went above and beyond in every way. He upgraded my room, made sure we always had plenty of bottled water (which was such a thoughtful touch after long days of exploring), helped us with reservations, and genuinely made us feel special and cared for throughout our stay. What truly stood out was that he followed up with a personal email after our visit. That level of hospitality is rare and meant so much to us. He is an absolute star and a true asset to the hotel. We also had afternoon tea at the hotel, and honestly — I preferred it over Harrods! The setting was elegant yet cozy, the service was impeccable, and everything was beautifully presented and delicious. It felt intimate and refined without being overwhelming. The Kensington made our trip feel magical, especially during the holiday season. I would absolutely stay here again and highly recommend it to anyone visiting London.

I was looking for a hotel for a one night stay in London at the weekend. I looked over a few options, this looked the most beautiful, and it was the best decision I could have made. The staff were incredible, and went above and beyond to make my stay such a memorable one. I live in London, this was a staycation, but I'll definitely be back. Shout out to Collin and Tom for ensuring I had the best stay. Already looking forward to my return trip.

This hotel is a real treat. It is quite luxurious. The rooms are nice. The breakfast is excellent. The staff is friendly and helpful. it has a great location. If you are prepared to splurge , I recommend it highly.

The Kensington Hotel is superbly located and the attention to detail is impeccable. Before we ever arrived, I had the pleasure of dealing with Vaibhav in central reservations who went above and beyond to make sure the Kensington was the most suitably located London Doyle hotel for this trip. Even later, when an additional room and some changes were required, absolutely nothing was a problem. We arrived from an early morning flight and the reception staff went above and beyond to look after us until our room was ready. In the most natural and professional way, the staff make you feel like you live here, they go above and beyond to accommodate requests, to provide information and to ensure that your stay is exceptional. All of the concierge and service staff were so helpful. The decor of the hotel is beautiful and the standard of the rooms is excellent. Based on my experience, I wouldn’t dream of not booking this or any of the Doyle hotels on my next trip to London. It was a pleasure to meet Thomas and to chat to the staff anytime we met during our stay. You get the impression that they know you and they are purely focused on doing anything to help. Well done to everybody in the hotel, the staff were the best I could have hoped for. Looking forward to a return visit again soon