The Peninsula London

We stayed at The Peninsula London as we did last year in July. And, unfortunately, this visit didn’t live up to expectations. We arrived at 1:30pm, hoping for early check-in as noted in our reservation. While we understand early access depends on availability, we were told 3:00pm, then 3:45pm, and then nothing. No follow-up or communication. We had dinner plans and had to get ready without a room. Finally, at 4:00pm, we were given our keys—no upgrade, just apologies. We were offered 25% off the first night as a gesture, which we appreciated, but it didn’t fully make up for the disruption. The common explanation was that the hotel was fully booked and housekeeping was short-staffed. While that may be true, the service still fell short of what you’d expect from a property at this level. That said, the staff we encountered were warm and attentive, clearly doing their best. The room—same as last year—was beautiful, immaculate, and packed with high-end tech, but I didn’t even bother with photos this time. Next time, I’ll return to my usual favorites—Rosewood or Kimpton—where the experience tends to feel more seamless and worth the price.

I can honestly say my stay was nothing short of extraordinary. The attentiveness of the staff was exceptional and our needs was met with precision and a smile. The level of luxury is unparalleled and clear that every detail is carefully considered to provide guests with a truly luxury and indulgent experience. The facilities are impressive. The fitness center is small but amazing offering a serene atmosphere that makes working out a pleasure and the pool area is just as remarkable; an oasis of calm and relaxation. In addition, the utilities and amenities provided in the rooms were top notch. The attention to detail in the room's design, along with the high-quality toiletries and tech features made every aspect of my stay seamless and incredibly indulging. The Peninsula never fails to delivers on every front and is the perfect blend of upscale luxury and modern sophistication. I’ll definitely be returning!

Terrible service across the Board from check-in to housekeeping to dining (breakfast) at Soleil. And the weird thing was that I kept trying to point it out politely; and they wouldn’t even care!!! Not at all what one would expect from a Peninsula.

The sky bar at this hotel is a perfect location for cocktails and after dinner drinks. The total decoration of the area is perfect. The standard of service is exemplary. It’s expensive but it’s not overpriced. The views are the best in London.

This was our second stay at the hotel following a very impressive first visit last year. Having stayed at many of the 5 star hotels in London (and around the world) we made the easy decision to return to the Peninsula. The experience began before we departed Australia with the wonderful management team making several arrangements to elevate our experience. My wife and I cannot speak highly enough of the staff at the Peninsula. From the irreplaceable Ann who made every breakfast something special. Note, they remembered (from months earlier) our preference for coffees, a newspaper and even the table location. This was something not even the finest hotels have ever managed. Gavin and the concierge team handle any request with an immediate smile and calm "of course". In fact it is this 'can do' attitude that made my wife comment that she felt, not only safe, but completely cared for. My wife even rates the Spa amongst the best ever experiences she has enjoyed ..and this includes the best Spa's in Asia. Housekeeping was perfect ...in fact we found every touchpoint a wonderful example of how to live up to 5 star expectations. So few hotels actually do this. It says something about the quality of the Peninsula London that during a week at Villa D'este in Lake Como we actually missed the smiles and professionalism of our new London 'home'.