Raffles London at The OWO

Amazing hotel with first class staff, beautiful interiors, a phenomenal spa/pool and very comfy beds. Great location and stunning building. Breakfast in Saisons was lovely (special thanks to Natalie who was so very attentive) and dinner in Papermoon was delicious. The historical tour delivered by Dean was very informative and amazing to see inside some of the more historic parts of the OWO.

I was exceptionally impressed with Raffles. I have travelled to hundreds of hotels and this would have to be my favourite. The stand out is the staff, all of whom are courteous, relatable and friendly. The 10:30 history tour led by Emil was engaging and very cool to see. Emil is incredibly knowledgeable about the building and general history surrounding the area. Highly recommend. It goes without saying that the facilities are amazing and the history of the building is incredible. Stay here! You will not be disappointed!

Oh my goodness. What to say? I don’t think there are words in the English language to adequately describe our stay. It was PERFECT in every way. Although we stayed only one night, we were treated so amazingly. Not one iota to ‘fault’ in any way. Appreciated the amazing tour we did yesterday. Such an interesting history.

You have to see the Old War Office HQ, now Raffles. We visited to check it out for future stays in London and to have lunch while we were there. THE snootiest staff I’ve encountered in a hotel for a long time, all of whom are powerless to take responsibility or take remedial action. For some very strange reason, even to have a cup of tea & light lunch in the drawing room requires providing your name after waiting for service anyway for far too long. In a near empty room, we were taken to an awful table against a wall and when we asked to be seated somewhere else, the waiter objected and said no. Two other staff in the lobby who had greeted us on entry and explained our dining options asked why we were leaving and when we told them why, they said only the hotel manager on duty could take action and assist us. The place reeks of contrived snobbishness: a pity because the history of the hotel is so interesting. Not the sort of service you would expect in a hotel of such reputation. There are far better options in London. Spend your money elsewhere.

Spent last Christmas at Raffles Hotel London and it was truly a memorable experience! From the moment we arrived, we were warmly welcomed by the team and even granted early check-in, which was a lovely surprise. The location is excellent — just a short walk to iconic sights and the pier, making it super convenient for exploring the city. Our room was cozy, thoughtfully designed, and equipped with high-quality amenities that added a touch of luxury to our stay. The Christmas decorations were absolutely stunning — a festive dream! If you're ever in London during the holidays, it's a must-see. We also enjoyed high tea at the hotel — a tradition at Raffles, and one we were excited to keep. The tea selection was exquisite. While I'm not big on sweets, I can say the experience itself was elegant and well-curated.