The Ritz London

This review is for dinner only. I assume that a stay at the hotel would be lovely. The setting was absolutely beautiful and the food was good (3 stars for that) -but the service was our worst experience in London. Although our party of four maintained a cheerful and polite demeanor so as not to diminish the evening for anyone, the waiters were snooty, unfriendly and intimidating. After 3 hours at our table, we requested our bill as we had a 6:30 am flight and our friend had an important meeting in his law firm the next morning but were told we must order dessert. We did so…and then they forgot to bring it! After 45 minutes we finally flagged them down and again requested our bill which took another 20 minutes. $700 for that memory. The Beef Wellington was good.

We visited for lunch recently to celebrate a birthday and had a fabulous experience. The service staff were very engaging, the food and ambience first class. There second Michelin star awarded this year is well deserved. Lunch was a relaxed affair and guests had the table for as long as they wanted none of the pressure to be in and out in 2 hrs that seems to have crept in in many restaurants. First class experience.

Now let me tell ya somethin’ — when Michael Lindhagen touches down in London, he ain’t stayin’ just anywhere. I go where there’s class, where there’s history, where the staff don’t flinch when a man walks in with polished shoes, a sharp suit, and a wallet that don’t close. That place? The Ritz. From the moment I stepped in, I felt like royalty. No joke. The lobby? Gold trim, crystal chandeliers, marble floors — breathtaking. It don’t matter how tough you are, you walk in there and suddenly you’re sittin’ up straighter. You talk a little smoother. You remember your manners. The service? Top of the top. The doormen knew my name before I even said it. The bellhop handled my luggage like it was Fabergé eggs. And room service? Impeccable. I ordered a late-night whiskey and a steak so tender it could’ve sung opera. Now let’s talk about afternoon tea. Yeah, I did it. Sat there in a tailored jacket with Gionna lookin’ like a million bucks, sippin’ Earl Grey like I was born into old money. I ain’t even mad. A man’s allowed to indulge once in a while.

My daughter & I had a wonderful champagne afternoon tea & the whole experience definitely lived up to (surpassed, actually) any expectations we had! The quality (& amount) of the food was excellent & the staff were very friendly & welcoming!

There are hotels that impress you and then there are those that stay with you. The Ritz-Carlton, London belongs firmly in the latter category. From the moment we stepped into the grand lobby—with its sweeping staircase, polished marble and understated florals—it felt like I’d entered a quieter, more elegant world. Everything about the space whispers discretion, refinement and deep-rooted heritage, yet somehow it still manages to feel warm and inviting. Check-in was swift but unhurried. The staff weren’t just professional—they were deeply intuitive. It wasn’t the typical “scripted hospitality” you sometimes expect at luxury chains. They remembered my name, took note of the smallest preferences and always seemed one step ahead—from my tea order at breakfast to a perfectly timed umbrella on a rainy afternoon. Our room was a celebration of timeless British style: high ceilings, crisp linens, a marble-clad bathroom and windows that opened to charming views of the Green Park. There was something incredibly calming about the space—designed not just for Instagram, but for actual rest. Turndown service was like clockwork, with thoughtful touches that felt personal, not perfunctory. Breakfast at The Ritz was, unsurprisingly, a highlight. Buttery eggs, warm pastries and an atmosphere that makes you want to linger just a little longer. One morning, a pianist began playing softly in the background—it was completely unannounced and entirely magical. While the grandeur is undeniable, what stood out most was the hotel’s humility. There’s no sense of trying too hard. The service flows effortlessly and the team carries a quiet confidence that comes from knowing they’re the best at what they do. In a city full of exceptional hotels, The Ritz-Carlton, London has carved out its own definition of luxury—anchored in sincerity, poise and that ever-elusive feeling of being genuinely cared for. We left feeling restored and quietly inspired.