Shangri-La The Shard, London

Our stay at this hotel was one of the highlights of our trip to London. Amazing views from our room and the common areas. Close to major attractions. Very nice high tea. Excellent and responsive service. I would definitely stay here again.

My partner and I were meeting up with his mother in London for 3 nights to see the sights and enjoy some new experiences. I booked two rooms through the hotel website. As we were travelling by train and my partner's mother was flying into Heathrow we would be arriving separately and at different times. I rang reception to tell them when to expect us and to check that luggage could be left with them before checking in (as we would all be arriving before the official 4pm check-in time). On arrival at the ground floor of the Shard our luggage was whisked away and we were shown to the lifts. Reception is on the 35th floor and we were warmly welcomed and told my partner's mother had already arrived and was in her room. We were able to check in early and were allocated rooms next to each other on the 47th floor (as I requested) and both had fabulous views (even from the bathrooms). It was a Sunday and we were lucky to get a place in the Gong bar for drinks and small plates in the evening. The food and service were exceptional. The Shard is right above London Bridge station and tube and near the river pier so we were easily able to visit Tate Britain, the V&A, Borough Market and Tower Bridge with lots of places to see and to eat along the Embankment. We also went to the "Top of the Shard" for a glass of champagne as the sun set one evening. Breakfast each morning at Ting was relaxed with a wide choice of buffet items and dishes cooked to order - and of course, the view. A highlight for me was our time in the pool on the 52nd floor (book a slot in advance). Throughout our stay all the staff we encountered we extremely helpful and welcoming. A query with our bill after we'd checked out was dealt with promptly and courteously. We all thoroughly enjoyed our time at the Shangri La. It's a unique experience and a place to make wonderful memories.

Perfect from start to finish. Excellent staff, rooms, facilities, view, food, location. Recommend without hesitation.

Quite simply an incredible experience. The service was excellent throughout the stay, we stayed for my birthday and were met with a lovely message on the window and a cake. The room was spectacular, we had a dual aspect view overlooking Tower Bridge and Canary Wharf as well as a bath with a view. The bathroom was beautiful with plenty of Jo Loves toiletries. Breakfast was lovely in Ting, we had the buffet and some fresh eggs cooked to order. Drinks in the evening in Gong bar were fantastic, it was chilled and the service was on point. But the best thing about the stay, by a long distance, was the SkyPool experience. We were very lucky to have it to our selves for nearly an hour and had amazing weather so the views were incredible. Whilst the cost of the stay was nearly four figures in total, we thought it was easily worth the money for the experience and would happily go back again.

Great views of London, specially with a clear sky! Hotel still in good condition. Was good to be back. A little on the pricey side, but great nonetheless the less.