Shangri-La The Shard, London

Kenny was the man! Great recommendations and very kind. Hotel was very nice. Touristy, so pricey, but beautiful and good service.

We had the most amazing stay in London at the Shangri-La the The Shard. The team, the service, the friendliness, the restaurants were all outstanding and best in class. And the views !!! Wow. By far more amazing and iconic they i could have hoped for. Overall, and I have traveled extensively. This was one of my best hotel experiences ever. A huge thank you to the hotel's team especially one of the managers Gabriel, Alex who welcomed us every morning at Breakfast and couldn't have been nicer and the entire team including Housekeeping. Just a truly great stay.

My husband turned 60 this month. As a surprise I had booked us in for two nights, which included his birthday, for the long weekend. Even though we live in London, I had chosen the Shangri-La as it had been a long-term dream to stay here and also it was close to the venue for his next surprise of lunch with our extended family. He hates surprises so he did not know until we got to the hotel. But the fact that he could not stop smiling was good for me! On arrival at reception on the 35th floor, I was advised we had been upgraded and made our way to the 44th floor to our room. We both loved the luxurious suite, the spectacular views both day and night and especially the handwritten note on the window wishing him a happy birthday. The bed was very comfortable and so big! The bathroom was huge with a bath with a view in one corner and a large shower in the other. The toilet even had a heated seat! The toiletries were great and there was everything in the bathroom cupboards and drawers available should you have forgotten anything. All the staff we met from the concierge to reception and to the young man who bought our luggage up were very professional and friendly. The latter maybe in their job description to do so but we, especially my husband, were made to feel special. Would we stay again? Definitely, 100% exceeded our expectations! Was it worth the cost? As a special treat, a definite yes for the comfort, the views and the great location to favourite places. Thank you so much Shangri-La!

This by far is one of the best 5 star resorts I have stayed at. Absolutely beautiful. Service was amazing, kind, and attentive to our needs. Had a spectacular time. Also easy walking to Tower Bridge’s, train station, and many more. Our dinner and lunch service at the restaurant was great our server was so amazing and left a lasting impression on us. Won’t say names but she was Italian. Made us feel very welcome. All and all great place to stay.

Great hotel! If you come here do not go to hutong for dinner, terrible value for money.