St. Pancras Renaissance Hotel London

Wonderful stay and look forward to returning on our next trip to London.

We loved St. Pancras London, Autograph Collection so much. At reception, Joshua was very friendly and professional, which was an amazing start. We were luckily allocated to room 175, a beautiful room with the iconic St. Pancras station and Euro Star train view. What a magical experience! The building was stunning with the grandeurs of the Victorian age. Note that you hear trains and station announcements in these station view rooms on the first floor of the Chambers Wing, but we didn't mind it at all. It added even more historic charms for us. We also had drinks at the Booking Office, which had a lovely vibe. If you stay here, don't forget to join "Punch Ritual" at 17:05 every evening. You will see a great punch cocktail making demonstration, and a glass of the cocktail will be served free of charge. Thank you so much for all the great experiences. We'll certainly be back!

Was really looking forward to this stay - we have been before and loved it. This time was different. We arrived early and was not expecting the room to be ready we just wanted to leave cases and go shopping. There was a room made available so off we went excited to see the grand suites…it was on the third floor but as soon as the door opened it was disappointing- very dark, the sofa in what felt like an entrance hall was covered in stains and the suite was spilt into three really odd spaces. I went to reception to ask for our cases to be put into what was our original. We were then offered another room and were taken there….this room was smaller and the minute the door opened the aroma of steak was overpowering (especially for vegetarians) we went back to reception and were then shown videos of another room - this was nice but something was missing - we had kind of lost interest at this point. Then we were shown a video of The Grand Staircase suite - we accepted this as just wanted a room and it was quite different. The room was lovely - architecture great but quite impractical- would not have been impressed if I had paid the price for it. The bathroom was awesome- massive and two sinks which we love, however the shower leaked all over the floor under the shower doors and soaked everything in its way - clothes, slippers, towels . We were given some chocolates and fruit as a welcome gift and what I thought was a gift of a little bottle of gin - however be warned - this was charged after we left at £50!!! A tiny bottle and we don’t even like gin but were planning on giving as a gift….staff are saying it was part of the minibar but the minibar is on the second floor and no price list for items….i am disgusted by this an have offered to return the bottle. The room was very clean but the other rooms just not used….and at the top of the three staircases was a random chair to sit on!!! Breakfast was lovely and included due to the Chambers area no longer being in existence. Overall probably will not return to a building that is one of my favourites in London….staff tried but the organisation seems to hinder them at every step. Make extras clear - guests will respect that The room

We were concerned after reading the negatives about this hotel changing from the Marriott Renaissance to Marriott Autograph collection. They took away our fav private quiet space for Titanium members the club lounge. We have stayed a dozen times here and love the Chambers suites. We had a great 3 night stay, thanks to Sharon Wong looking after us at check in. The breakfast for Titanium members set up behind the bar in the lobby is excellent - Bill was a great host each morning. There seems to be no tangible changes yet, so for us it was like coming home. We did miss the spa this time as they are refurbing the pool. It should be all done this week. We are headed back in June - we love this hotel as the staff are all brilliant and the character of the architecture is enchanting.

I I stayed at this hotel for three nights in February. To be fair, there are only a few objective positives — so let me start with those. The main advantage is the location. Being directly within St Pancras station makes it extremely convenient for public transport. You’re perfectly connected, and the station offers plenty of shops — from groceries to clothing — so you’re well covered in that regard. Now to the reality. The biggest issue for me was the overall condition and hygiene. The carpets in the rooms are extremely dated and visibly worn. The mirrors were dirty. The towels had stains on them. This is simply unacceptable for a hotel at this level. The property may have historical charm, but charm does not excuse poor cleanliness standards. As a business traveller, I need practicality, basic comfort, and above all, hygiene. That standard was not met. Secondly, the layout is astonishingly poor. Every time you walk from the impressive lobby and reception area to your room, you must pass the kitchen area — and the entire corridor smells strongly of food and grease. The odor is so unpleasant that I genuinely dreaded returning to my room each day. This is not a one-off issue; it’s a structural flaw that every guest inevitably experiences. In short: great location, impressive lobby — but completely undermined by outdated facilities and unacceptable hygiene standards. I will not be staying here again.