Kimpton Fitzroy London

Convenient location to the tube. Beautiful, historic property inside and out. Great breakfast. Loved the thoughtful stuffed stockings delivered to our rooms on Christmas Day. Had booking issues with guest relations prior to arrival as well as the correct number of IHG points to be deposited in our account after paying quite a bit to stay there for a week. Worked directly with the hotel’s operations manager and she fixed the issues. Thank you Estefania! And, though housekeeping did a good job cleaning our rooms, they kept forgetting to pick up our used dishes/glasses/cutlery.

Our recent experience was truly remarkable. From the moment we arrived, we were welcomed with genuine warmth and professionalism. The efforts of Rosemary, Elliot, Heet, Ley, Lottie, and the guest relations team greatly contributed to making our stay memorable. We look forward to returning in the future, as everything exceeded our expectations. The property is gorgeous and modern with everything you need. It is safe and convenient for walking and accessing the tube system. It is worth noting that parking may pose some challenges, so utilizing public transportation or rideshare services such as Uber could be more advisable for those traveling by car.

A beautiful hotel in a lovely location. The biggest disappointment was that there were functions on in the ballroom on both nights that we stayed. We weren’t informed of this and when we came back to the room, you could hear the music so loudly even though we were on the 3rd floor and it went on well after midnight. My partner went down to reception at one point to ask if they had any earplugs because we couldn’t sleep, they said no. When asked what time it would be finishing he said 11.15pm, but like I said it went on far later than that. It really has dampened my experience, and has made me have second thoughts about booking again.

We have stayed at this luxurious hotel in November 2025 and lovec it so much stayed in February 2026 . A very big thank you to Rosemary in guest services who was absolutely fantastic with our booking. Nothing was too much trouble and she always kept in touch. From when ws first booked until our arrival Rosemary thought of everything to make our stay extra special. She is amazing and a credit to your hotel. To all the people looking to book a hotel in London do not waste your time and book the Fitzroy,everyone will make you feel so special . Oh and the rooms and bars are exceptional

I rarely write negative reviews, but our stay at Kimpton Fitzroy (Jan 13–20) warrants one. We arrived exhausted from an overnight flight, soaking wet, and had to wait FOUR HOURS to check in. Four hours sitting in the lobby in wet clothes. Then, a sentimental diamond necklace — irreplaceable to me — went missing from our room. One concierge kindly looked into it, but after that? Silence. No call from management. No real follow-up. Nothing. We were left to simply accept that something precious to us was gone, with no accountability from the hotel whatsoever. And when we asked to extend our stay, we were told to go book it ourselves online. At a luxury hotel. Unbelievable. The individual staff members were pleasant, but pleasantness is not the same as care. We felt let down at every turn. This was the start of a five-week trip and Kimpton Fitzroy managed to cast a shadow over all of it. Truly disappointed. I sent four emails to the assistant to the general manager, just to follow up before writing a review. I got zero response.