Kimpton Fitzroy London

Stayed here last weekend for my wife’s birthday along with one of our daughters and her fiancée. Great choice! We had told them in advance that it was my wife’s birthday and we were upgraded to a superb room . When we arrived at the room there was a lovely note welcoming us and a beautiful cake for my wife’s birthday. We arrived early as my wife and daughter were going to an afternoon show but they made one room available immediately and placed all our cases in that room until the other was ready. We had dinner in the hotel as we wanted to relax totally and had a well cooked meal from a wide choice . There was a mix up with our main courses which was acknowledged immediately. The staff apologised and ensured we were completely satisfied by being attentive and pleasant.After our meal we were told that the extras we had ordered, plus our deserts and coffees would not be added to the bill! Breakfast in the morning was fabulous. Lots of choice , great service and really nicely cooked. I am coeliac and my gluten free toast was really good , many hotels don’t toast gluten free bread properly, but here it was done to perfection! Additionally, I was able to have it with real honey! I was also offered gluten free cereal and porridge All staff we came in contact with from the doorman , reception, restaurants and concierge were professional, efficient and totally pleasant throughout our stay

Great hotel and great people. The breakfast was included and just great. Adrian at the consierge desk gave great recommendations for my business dinners. Thanks for a great stay!

I think that my stay at the Kimpton Fitzroy what’s my favorite hotel stay to date in all of our travels. It is beautiful & historic from the outside and then the inside is so unique and incredible. We got to see Lucky George the dragon (twin is at the bottom of the ocean on the Titanic), and the service was top notch. Shout out to Josepf and his team at concierge. They went above and beyond to help us navigate our first time in London, helped with bookings and print outs, and all of them came to know us well by the time we left our stay. All of the guys on his team were amazing. The room was spacious and really well done. Def an old but immaculately kept hotel, with a tow feel of a time that was more exciting and welcoming. We were sad to go!

Hello, My daughter was a guest at the Fitzroy over Valentine’s Day and I emailed the hotel to send her a treat. Lottie and Angela were instantly on top of it and made it so easy to surprise her. My daughter is loving her stay and obviously the customer service is amazing. Much appreciated!

I’m currently staying at Kimpton Fitzroy London, and I felt compelled to share the outstanding experience we’ve had with the concierge team. Shortly after we checked into our room, we received an email from Joseph letting us know that the doorman had noticed the top handle of our suitcase was broken. They kindly offered to help arrange a repair. Since we mentioned that we would be leaving in five days, Joseph immediately contacted the suitcase store to make sure everything could be handled within our limited timeframe. The very next morning, Mykola took the suitcase to the store so it could be fixed as quickly as possible. To our surprise and delight, it was repaired and returned to our room the very same day, in perfect condition. This level of attentiveness, initiative, and efficiency truly exceeded our expectations. The team didn’t just respond to a request, they proactively identified an issue and resolved it seamlessly. A heartfelt thank you to Joseph, Mykola, and the entire team for such exceptional service. Experiences like this are what will bring us back to Kimpton Fitzroy London on our next visit to London.